This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was a joke. Muffins and granola bars. Luke warm coffee
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
We booked the room on hotels.com and when we got to the hotel nobody was there to let us in after our long drive so we did not end up staying at the hotel because there was no one to let us in and the hotel will not refund us I would not recommend staying here because they don’t have guest services in the lobby
Business response:
Dear Deborah, thank you for reaching out to us with your review. We are so sorry for the situation you encountered upon your arrival. This is an isolated situation and we would like to speak to you and gather more details. Please contact us directly at the hotel. We value any opportunity to leave you with a more favorable outcome. Thank you. Sincerely, Hotel Management
there was a bathroom leak evident upon arrival. an occupant was outside shirtless (55°, night) with music blaring. The "breakfast" was coffee & something little. Not breakfast as advertised.
Business response:
Thank you for your review. We apologize for the maintenance issue you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with the concerned team to fix the problem immediately. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining future offerings. We hope you will give us another chance to provide you with a better expe... read more
Never again! I would not stay at this hotel again. It is old and needs help. I had to plunge the bathroom sink so the water would go down.The elevator inspection notice was dated 8/2018, my stay was 12/2018, that didn't make me feel warm and fuzzy since I was on the 3rd floor. Breakfast was a joke. I am now staying at Home 2 Suites for $25.00 more and it is 25 stars above Extended stay and the breakfast is out of this world, and the elevator is up to date!!!!!!!!I guess it's true, you get what you pay for.
Business response:
Louise, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Ho... read more
I have never been in a hotel as disgusting as this one. Where there is a plunger next to the toilet, for the obvious reason that it overflows when using it! Where there was a huge water leak on floor not knowing from where. Rust all over fridge and spider webs coming from light. Dirty. Ac falling apart. Outside door not sealing so all the noise from outside is heard, as if we were sleeping on the street. Stay away from this place. Gross!!
Business response:
Please accept our sincerest apologies for the cleanliness and maintenance issue you encountered during your stay with us and regret the inconvenience it caused. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Good location right off of I-75, restaurants at walking distance and retail stores.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our location close to many places, but we are sorry if we missed meeting some of your expectations. We hope to see you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
The room was spacious however, very impractical if you have dogs and need to stay on a higher floor since there are no elevators. I either had to carry them or had them struggle up and down the stairs. The hotel had some shady characters roaming the area and there is one tiny patch of grass for dogs to use the bathroom. It was littered with bottles as well. The bathroom was dingy but overall, the room functioned for a night's stay. If you have pets, I would definitely stay away.
Business response:
Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Terrible Terrible hotel. There are so many in the area to choose from so don't go here. There is no bathroom in the "lobby", no vending or ice machines, the room smelled like mildew, and the air conditioner barely worked. At 2 am we found roaches crawling on the walls and counter. No other rooms were available so we packed and left. They did promise to refund my money. This was my first experience with Extended Stay and my last.
Business response:
Robert, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room smelled awful. Like bad ammonia. They A/C didn’t work very well at all!!
Business response:
Elizabeth, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.