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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthiest hotel ever!!! Worst hotel stay ever!!!! My puppy found a blood filled condom on the floor. I give this hotel negative 100 stars. The rooms do not get cleaned. Old dirty linen and towels in the room. I had to go to the local Walmart to buy cleaning supplies and towels. It was that filthy. Rooms have not been dusted in months. Asked for refund when I left and booked a new room across the street at the Red Roof Inn (same price. Clean and friendly staff). It has been over 48 hours and still no refund in site. Now I hav... read more
Business response:
Rafael, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your querie... read more
I dont like to leave negative reviews, but in this case I must. There were bugs in my bed. Not sure what they were, but i felt I couldn’t stay. The front desk was polite about my leaving.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the bugs in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will reconsider us staying with us again. Sincerely, Hotel Management
The heat didn't work in my room
Business response:
Morgan, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issue you encountered. We have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The property was located near I 75 which was what I was lookig for. I had been travelling and had to continue the next day. Upon checking in I was told there were no ice machines. The front desk staff informed me that there were 2 ice trays in the freezer in my room. That would have been fine. I was tired and wanted a cold beverage. Ice trays that are empty are pretty much useless for a couple of hours. Went to Wal mart. AC unit in the room didn't work properly . Empty toilet tissue dispenser. So... No ice, broken AC unit, a... read more
Business response:
Thank you for taking the time for reviewing our hotel. We are pleased to know our location was perfect for your needs, but we are sorry for the inconvenience caused to you post check-in. We have shared your feedback with the appropriate teams to ensure everything is working well for our future guests. We value you being here and hope you will choose us again when you are in our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value you being our guest and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The location was great, near lots of food and shops. Was very displeased by the odor that wreaked inside the rooms, even a non-smoking room, as well as outside.
Business response:
Thank you for being our guest. Although we are happy to know you liked our location, we are sorry for the odor issues you encountered during your visit. Your feedback has been shared with our housekeeping team to make sure proper procedures are being followed to remove the bad smell. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
It was very loud and the wifi barely worked, had a really hard time sleeping
Business response:
Thank you for being our guest. We are sorry your sleep was disturbed due to the noise issues you encountered and regret the inconvenience it caused. We wish we had an opportunity to resolve this problem while you were here as we would have done our best to make you comfortable. Also, we have alerted our internet service provider to ensure proper connectivity throughout the hotel. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
For $75 plus taxes --- Rented their last handicap accessible room for the night. Room really WASN'T accessible. Clothes rod in closet too high to reach. Bed was so high I almost couldn't get up on it and was beginning to think I would have to sleep sitting in the chair. Only accessible parking in front of the hotel Room was on back side of hotel. The phone in the room was completely DEAD -- said they would replace it the next day -- not while I was there! Light switches for lamp at table were totally not reachable. The bedsi... read more
Business response:
On behalf of our team, please accept our apology for not living up to your expectations during your recent visit. We are also sorry for the inconveniences you encountered in your room. We have shared your comments to our respective teams to avoid such issues for future guests. We hope you will reconsider us again for another enjoyable stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.