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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was in town due to a family emergency. All hotels were booked. We got the last room at this hotel. I booked a queen bed and was given 2 full beds. The room was so small and awkward. The bathroom was like a box. We asked for a late check out, which was only until 11:30 and housekeeping let themselves in to our room as we were still in bed. I will not be going back to this hotel.
Business response:
Katherine, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Disappointed My room was taken I arrived since had to wait for them to find me another room. They couldn't give me a queen like I reserved instead got placed Into a room with two fulls. After that i got to the room there were bugs on the counters in the bathroom and kitchen. The internet I was charged 4 times for got three reversed but what said 2.5 times faster internet with the upgrade was actually slower than the free wifi.
Business response:
Brent, we are extremely sorry we were unable to accommodate you in the room which you booked. Please know that we have strict policies and procedures in place to prevent bugs infestations, but the room you occupied will be professionally inspected as a precaution. Also, we are sorry for the slow internet connectivity. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The breakfast was terrible. There were ants in the room. The air conditioner kept turning on and off and did not cool like hotel a/c's usually cool. The walls were so thin that I kept hearing the music from the room next door. No ice bucket provided. Had a kitchen but if you wanted a utensil, you had to go to the office. Not convenient at all. Would never stay there again.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Staff was helpful and friendly. Good location because there are lots of restaurants and shops nearby. Also close to UF campus. However, the hotel was disappointing. The room smelled bad & needs to be renovated. There were many guests going in and out so it was noisy.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Strong odor When I checked in rom door was left open for anyone to enter . The room had a strong piss odor and then very bad chemical smell trying to cover it up I believe . Was over powering ! Would not move me to another room . Had to sleep there for the night because it was almost midnight couldn’t find another room anywhere . Had a headache for a day after .
Business response:
Ed, thanks for being our guest. We apologize for the odor issue which impacted your stay with us. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Disappointing Very disappointing, overall condition, no remote for tv, no ice maker and coffee & granola bars are not breakfast.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible Check-In and Unsafe Property Arrived at 1 am but office closed. Used phone on wall. Night auditor came to door but said I had to wait 30 mins because she (Patsy) was in the middle of her work and couldn’t check me in. I had to call Expedia and get them to fax pre-paid reservation before she would do anything. Patsy said they didn’t have a 24 hr desk because mngt wanted to save money and they had been robbed before. Like other extended-stay hotels, property was dirty with beer cans and cigs all around. Junk cars and ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
安くてシャワー浴びて寝るだけのホテル探し タイトル通りのホテル。目的にはあっていた。扉が外にあるタイプ。 部屋の案内表示が乏しい。見つけるのにかなり時間がかかった。wifiも未設定で後で知らせると言って何も無く。布団カバーも汚れが落ちていない。 部屋は広い。風呂周りは比較的綺麗。シャワー圧微妙。冷蔵庫大きい。
Business response:
Sonia, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
My stay was not pleasant the beds that were not comfortable and check in took a very long time.
Business response:
Sirena, thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.