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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After a long day of travel we get to the hotel and find out they have NO ICE MACHINES I will never stay at an Extended Stay America again
Business response:
Janie, thank you for sharing your experience at our hotel. We're sorry for not meeting some of your expectations. Please know, all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is an older property that needs a makeover. I had to change rooms twice because the smoke smell was so bad even though it’s supposably a non smoking property. The lady at the front desk was very nice and accommodating. My stay was ok but I will not be returning.
Business response:
Thank you for being our guest. We apologize for the odor issue you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
This is just an old place I guess. Room smelled musty, refrigerator in room made noise all night. Tub wouldn't drain during my shower. Discovered it was due to hair, and funk in the drain. Just like I said, overall just an old not well maintained facility.
Business response:
Thank you for sharing your feedback. We are truly sorry for the issues you experienced in your room. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
They full of it was giving out dirty room and when asked them to move my family to another room they call the police and kicked us out
Business response:
Dora, making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We assure you we are investigating the issues you mentioned. We are sorry if any inconvenience your experienced. Thank you once again for your feedback. Sincerely, Hotel Management
the room was not clean and they never came during my stay to clean the room. I left for the day and came back to a dirty room. towels weren't replaced, bed wasn't made but it was too late upon my return to call for housekeeping. I didn't like staying in a hotel that wasn't clean.
Business response:
Thank you for staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front de... read more
Business response:
Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The smell in the room was pretty bad. Won’t stay next time.
Business response:
We apologize for the odor issue you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Tim, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.