This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was facing the Interstate and therefore was quite noisey. The room was clean and well maintained. The worst part of the trip was very uncomfortable beds and pillows.
Business response:
Thank you for your feedback. Although you liked the cleanliness of your room, we are sorry for the inconvenience you experienced while you were here. We have shared your feedback with our team in an effort to improve our facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Needs a makeover Hotel was out of date rooms had an odor couldn’t even stay bc of it. Also noticed we weren’t the only ppl to ask for a refund after seeing the rooms that day.
Business response:
Derrick, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Beware .....loud and drunks People in room next door were drunk and basted the music from 11:08 pm till 3:30 am Called front desk to complain, volume went down from 11:30-12:15 was going to call again, But the 3 drunk guys next door know it was me who complained and I was afraid for my safety if I called again. So I was UP all night. Told the front desk on check out. "sorry you should have called down again" I feel I should have been credited for my night. Hotel should have checked on room again.
Business response:
Mark, thank you for sharing your nice review with the future travelers. We are sorry for the issue you had to regret the inconvenience caused. The security and safety of our guests are of utmost importance to us, and it was extremely distressing for us to know you were frightened by an individual on our property. Reports such as yours are taken very seriously, and steps were taken that night to remove the individual from our premises. We hope to welcome you back when in the area. Sincerely, Hotel Management
Not a clean place Arrived late laundry lady checked us in. Hotel had a inch Gap underneath the door to allow ants in.countertops front peeling off countertop, mold on sink drains. Disgusting. comforter on the beds was scary. And overall cleanliness experience was not clean.
Business response:
Thank you for your candid evaluation. We're sorry we failed to provide you a clean and comfortable suite that you deserved. What you encountered does not meet our standards and we have inspection procedures in place so that this should not happen. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
dusty stay In general it was bad. the floor was dirty full of dust as well as the covers and bed. When we went to sleep the bed was filled with dust. I had a terrible night because of this, it sparked a really bad case of allergies.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience.We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Thank you again for being our guest, and we hope to provide a better experience in th... read more
Not a do over! Unfriendly staff at check in. Arrived just after 2pm local time and promptly advised to return at 3 or after. Fair enough, checked in at the allotted time after 3pm. Room was decent with cigarette ashes on top of fridge (they have a strict no smoking policy), a to go box from Chili’s in the fridge with quesadillas was present and the bed smelled of unclean ass. Checkout was easy. They will apparently provide dishes, toaster and coffee maker if you request. We did not see the small sign until near checkout. No ... read more
Business response:
Michael, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
It was not what we were expecting This hotel was more for working people and some live there. It was not very clean inside or out and we did not feel safe there. We did not stay. The staff was great and refunded our money.
Business response:
Jack, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and that you felt unsafe while being here. Your feedback has been discussed with our housekeeping team to be more diligent while doing their work. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Please give us another opportunity to provide you with a better experience on your... read more
Close to campus, but seemed expensive for the room Disappointing-when the air was off we heard the refrigerator running and noises outside our room.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced in your room. We truly regret the inconvenience you had and have shared your concern with our maintenance team for a quick review. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Nicht nochmal Von außen sieht das hotel nicht schlecht. Es sind genügend Parkplätze vorhanden und der Parkplatz ist teilweise auch beleuchtet. Der Check ging auch ziemlich zügig. In der Beschreibung für das hotel waren rauchfreie Zimmer beschrieben, dass wäre aber auch schön wenn das wirklich so wäre. Als wir in unser Zimmer kamen kam uns erstmal ein nach Rauch miefendes Zimmer entgegen. Als wir uns nun damit abgefunden haben, versuchten wir dem "freien WLAN" beizutreten. Auf einem von unseren mobilgeräten funktionierte es d... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.