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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dated room the room was very smelly, no shower curtain, the refrigerator was leaking, carpet dirty. I would not recommend this hotel.
Business response:
Gaby, thanks for staying with us. Although you liked our convenient location, please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Smoky I paid for a NON SMOKING ROOM, the room even had a non smoking sign. Once I checked in the room it was obvious that this room had been smoked in. I was completely uncomfortable, when I let the staff know they were very nonchalant about the issue. First and last time staying here.
Business response:
Thanks for sharing your experience.We apologize for the smell you experienced in your room which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Location was convenient for my needs. No coffee in room. Don't go if you want a reasonable breakfast but McDonalds only a block away. On 3rd floor with only 1 elevator. I'm 73 years old and had the farthest room from it.
Business response:
Tony, thanks for sharing your experience. Although you were benefited with our convenient location, we are sorry we missed meeting your expectations and regret the inconvenience caused. We hope you will return so we can make it up to you on your next visit. Sincerely, Hotel Management
DO NOT STAY HERE This is absolutely the worst room I have ever stayed in. It was filthy. Blood on the walls, who knows what on the chair, bugs on the bed. My room was facing I-75 and could not have been louder. Probably quieter to try to sleep in the middle of the track at the Daytona 500. I left after being there for an hour and went and got a room at a different hotel.
Business response:
Stephanie, please accept our apologies for the noise and cleanliness issues you encountered and the inconvenience they caused. We have taken a note of your feedback and have started our procedure to make sure that every room is exceptionally clean. We're working with our housekeeping department to make sure we correct our drawbacks. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
There are better choices Hotel staff unprofessional. After arriving at the hotel 25 minutes before check-in, the young lady at reception would not provide an early check-in, claiming that the room was unavailable. She had two other colleagues near her (one an older gentleman who was doing some paperwork) and another young lady. None even offered to check us in or at least check to see if the room may have been available. We went outside and sat in the car and did not see a single housekeeping person cleaning any rooms - no ... read more
Business response:
Thanks for evaluating your stay. Please accept our apologies for the service issue you encountered and regret the inconvenience you had with the reservation at the time of your check-in. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
We were disappointed in the room for the exorbitant price we were charged. The only reason we chose this motel was all others were sold out or charging extremely high prices for Gainesville. There was not even a hair dryer provided and none available at the desk! Staff were friendly but that's about the only good thing I can say. The cost was definitely an OVERCHARGE for the size of the room. We will not be staying there again!
Business response:
Rosemarie, thank you for being our guest. Although you liked the service offered by our staff, we are sorry for the issue you experienced and regret the inconvenience caused. Our guests often bring their personal items from home to use, so our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you on your arrival. We hope you will visit us another time so we can provide you with a much more satisfying experience. Sin... read more
awful Chose this hotel because allowed pets and had kitchen. My fur babies got fleas from the property. Door to my room was less than 50 yards from I75. Very loud traffic all night. Staff HORRIBLE. One has to request cookware. It was so dented it did not sit flat on very slow conduction burners. Awful stove. I got a rash from sheets even though I brought my own blanket.
Business response:
Morgan, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely... read more
Poor amenities. Basic amenities not available at this motel---hair dryer, hair conditioner, kitchen with no cooking or eating utensils etc.
Business response:
Thank you for evaluating your visit. We are sorry you were not pleased with our facilities and for the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, we encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Desperate Could not find accommodations, so we booked thru Orbit’s .Would not have stayed if we could have gotten a refund. Room was dingy, floors felt sticky, some of the lights did it work!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.