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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My wife and daughters were traveling Il to Florida. They checked in. Didn’t feel safe enough to stay and left during the night drove to Tampa to stay.
Business response:
Richard, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
No hot water, front desk very rude The young lady who checked me in never greeted me, almost seemed like I was bothering her, she was very rude with real bad attitude. The worst front desk person I've ever seen. The night shift lady was nice. There was NO HOT WATER! I had to take cold shower I had never experienced this at any hotel. And no hair dryer! I had to go get one at front desk. I will never recommend or stay at any extended stay America again!
Business response:
Please accept my sincerest apologies for the maintenance and service issues you encountered while here. We have shared your concerns with the maintenance and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Never Again not a good choice. bugs in the room, dirt floors dirt counters. the outside of the hotel is disgusting
Business response:
Lindsey, thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Not recommended Very bad condition and it wasn’t clean as expected
Business response:
Walter, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
TERRIBLE When we checked int he young lady was extremely rude and not helpful at all. No smile, no welcome...just rude. The room smelled awful when we opened the door. The sheets were dirty, there was dust all over and the bathroom was disgusting. We had to leave because it was so bad. NEVER ever again.
Business response:
Gerald, we apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our Housekeeping and front desk teams and have taken actions to ensure we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Dirty and unsafe The walkways and stairways were filthy. Broken beer bottles and trash. A fight broke out just a few doors down from us. Will never stay there again!
Business response:
Cathy, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Don't Stay There! We reserved two rooms and didn't stay the night in either. As soon as we walked in, we found dead cockroaches on the vanity and several live ones in the kitchen area. I almost got bit by a large wood spider when turning on the lamp. There were wet, moldy washcloths left in the shower from the previous occupant. We decided to drive back home to Tampa rather than spend the night in those rooms
Business response:
Maureen, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Won't be back Two roaches upon entering the room, unkempt landscape and exterior, uncomfortable pillows, and no designated smoking areas anywhere.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Roberto, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.