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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
No Comments The room had a distinct smell, also the sheets had other people's hair in it and stains. Also, the pillow cases seemed dirty so my daughter slept on her arms throughout the whole night, making sure her head didn't touch the bed. The ironing board in the room was broken, so ironing our clothes was very difficult. The hotel was for sure very overpriced, I'd say the most I've should've paid would be $85. Overall, the stay and hotel was very disappointing.
Business response:
Laura, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerel... read more
Pretty Bad!! Needs to be updated.
Business response:
Lissette, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
So tired we didn't care that it was dirty We arrived late after a long day of driving. The room was dark and dingy and smelled like mildew. We were so tired we just decided to sleep then leave. We Slept With the lights because I was afraid of creepy crawly things crawling on me.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Bed was not comfortable at all and everything looked a bit worn down.
Business response:
We sincerely apologize that our facility fell short of your standards. I am sharing your concerns with my future enhancement team as plan any upgrades. We regret the inconvenience caused, and please visit us again so we can provide you with a much better experience. Sincerely, General Manager
NEVER AGAIN Not worth the money to stay here. Do yourself a favor and keep on driving. This hotel is more like a motel. There is no one in the office until 7 am so you have to drop your key in the mail slot to check out. Don't remember if it was 10 or 11 pm they were open until. I seem to remember the person checking us in saying something about a grab and go breakfast from 6 until 8. They have coffee, granola bars and instant grits. No Thank you. The drunks on the third floor kept us awake constantly with the opening and cl... read more
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issue you encountered during your stay. I have shared your concerns with my Front Desk team to ensure no future guest experiences the same. We are also sorry for the noise and cleanliness issues you had in your room and have taken a note of the same. Please know, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We invite you to come back and... read more
Terrible Very disappointed with this hotel. The amount of money I paid which was $600 for two nights. Was exorbitant for the quality of this hotel. No clean towels after the first night, no maid service, and I refuse to walk on the carpet without my shoes. Not very clean.
Business response:
Anita, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of your room - this has to be the top priority. We will address this matter with our Housekeeping team immediately to take corrective action so that it does not happen again. I would like to inform you that housekeeping service is designed for long-term guests, but we are happy to offer this service to you at a minimal fee. Towels exchanged at the front desk any... read more
Not good. Hotel offers no services not even cleaning........
Business response:
Hernando, I apologize that we failed to provide you an exceptional stay. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. If we did not communicate this properly at check-in, please accept our apologies. We hope you consider staying with us again soon. Sincerely, General Manager
Feels like cars are IN room! Granted, knew was close to I-75 but noise was so bad, couldn't sleep. No hair dryer, no ice bucket-probably no ice machine anyway! Some old ice in the freezer. Had to pay $27 for my pet. And "complimentary breakfast" was a choice of packaged muffins, granola bars or instant oatmeal plus coffee. If I had had a choice to stay anywhere else, I would have ...As I recommend to all!
Business response:
I apologize for the disappointing stay you had with us. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We hope you will give us another chance in the future to provide you with a much better visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.