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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great place to stay. Not a good place to stay. The people at the front tell you stuff and then they do the opposite of what they say. They charge way to much for pets. You dont get you deposit back after you check out.
Business response:
Dear Richard,We sincerely apologize that your stay didn’t meet your expectations. We aim to provide a consistent and transparent experience for all our guests, and it's disheartening to learn that we fell short during your visit. Your feedback is invaluable, and we're committed to addressing these concerns to improve our service. We hope you’ll consider giving us another chance to better serve you in the future. Safe travels,Sincerely,Hotel Management
Will not stay there ever again the worst place. I will not stay again at extended stay america . I was locked out of my room 6 times over a three week period. I didnt care for the way i was treated. I was charged a 100.00 deposit and 180.00 for a pet per week along with the cost of the room. I checked out and i was not refunded my 100.00 deposit that they said i would get back after i checked out.
Business response:
Dear Richard,It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
It makes me sad that people live here. It was disgusting. The woman at the front desk was super friendly, she even showed me how to fix the toilet in my room. 🙃
Business response:
Dear Heather,Thank you for sharing your experience with us. We're sorry to hear that your stay didn't meet expectations, despite the helpfulness of our front desk team member. Your feedback is important, and we're committed to making improvements. We'll be sure to address the cleanliness and maintenance concerns you mentioned to ensure a better experience for future guests. Please know that our staff is always available to assist with any issues during your stay. We hope to have the opportunity to provide you with a more enj... read more
Pest control needed, bathroom toilet runs continuously. No one at desk to help you check out in the mornings
Business response:
Dear Pamela,Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We also recognize the importance of having staff available at all times and are working to ensure better service at our front desk. Your comfort and satisfaction are our top priorities, and we hope to have the oppor... read more
Room smells. Dirty linens, carpet old and stained. Toilet dirty, fridge rust on doors. Tv not working.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring clean and comfortable accommodations is our priority, and we are addressing the cleanliness and maintenance concerns you raised with our housekeeping and maintenance teams. Your comments are invaluable as we work to improve our guest experience. We hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Management
We found a dirty cloth in the kitchen that was wet and didn't smell good and the bathroom was dirty.
Business response:
Dear Juliana, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the cleanliness of the kitchen and bathroom. This does not reflect the high standards we strive to maintain, and we regret any inconvenience caused. Your comments have been shared with our housekeeping team to ensure such oversights do not occur in the future. We hope you will give us another opportunity to provide you with a more satisfactory experience.Sincerely,Hotel Management
There was no stay since Hotels.com reservation was not received by the ESAS facility which was fully booked so I had to look for another hotel in a fully booked town for an event and ended up paying 2.5 times more due to the Hotels.com reservation not working. I have been reimbursed the money in a timely manner but those were insufficient to cover my stay.
Business response:
Dear Borislav, We sincerely apologize for the inconvenience and frustration you experienced due to the issue with your reservation. It's regrettable that you had to seek alternative accommodation during a fully booked period, resulting in unexpected expenses. While we're glad to hear that you were reimbursed promptly, your feedback is valuable, and we will review our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a seamless and enjoy... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.