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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy with no service It was a kitchen unit with no utensils or plates. There was noise to route the night on the walkways and in the room above hours. There was no service whatsoever in terms of towels and expendable items in the bathroom.
Business response:
Dear Gary, Thank you for your patience and understanding. We take your feedback seriously and apologize for the inconveniences encountered during your stay. Rest assured, we're addressing the noise disturbances and enhancing our service to ensure a peaceful environment for all guests. Additionally, we've taken note of your comments regarding kitchen utensils and bathroom items, and we're implementing measures to improve their availability and cleanliness. Towels and linens may be exchanged at the front desk anytime and are c... read more
This hotel is in absolute need of an update (i.e. gutted and rebuilt). It is filthy, we had trash from people before us. We had to ring a phone to wake the front desk staff to check us in (anytime after 11pm this is their standard procedure.) Pay the extra $$ and stay anywhere else.
Business response:
Dear Michelle, We sincerely regret to learn about your recent experience with us. Your feedback regarding the condition of the hotel is genuinely concerning and not reflective of the standards we strive to uphold. We apologize for the inconvenience caused by the cleanliness issues and the delay in check-in. This falls short of the level of service we aim to provide. Your comments have been shared with our management team for immediate attention and improvement. We value your feedback as it helps us identify areas for enhance... read more
The place felt very unsafe and it was very and i mean very disgustingly dirty the shower and bathroom were so bad we just had to leave and shower at a different room. If i could give it 0 stars i would. This place has people that live in it and and the outside area was also very dirty. Do not stay here.
Business response:
Dear Randy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Also, we regret the issues you experienced while staying with us. Please know that we take the security of our guests very seriously. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The hotel is dirty, it has a very bad smell. They don't take cash, breakfast is just sweet things. It doesn't have a reception or a bathroom, it's horrible. I do not recommend it
Business response:
Dear Johana, We are deeply sorry to hear about your disappointing experience. Your feedback is concerning and not reflective of the high standards we strive to maintain. Rest assured, we take cleanliness seriously and will address the odor issue promptly. Your comments about the lack of reception and bathroom will also be carefully considered for improvement. We sincerely apologize for the inconvenience and hope you will consider giving us another chance in the future to provide a more satisfactory experience.Sincerely,Hotel... read more
The room reeks with cigarette smoke for a non smoking room The room is infested with roaches! The room microwave is rusted inside- I don’t even know if safe to use. The staff did a great job in rectifying the problem and switched us into a new room! Thanks!
Business response:
Dear Lowie, We deeply regret the challenges you encountered during your stay. Your comfort and safety are our top priorities, and we apologize for failing to meet our standards. Rest assured, we are taking immediate steps to address the issues you have raised, including enhanced room inspections and maintenance protocols. We are glad our team could swiftly assist you in transitioning to a more suitable room. Your feedback is invaluable in our ongoing efforts to improve, and we appreciate your understanding. Should you choose... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.