Extended Stay America - Gainesville - I-75

Business response:

Dear Guest,Thank you for sharing feedback on your recent stay. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. We will address this appropriately with our team to ensure our hotel meets the high standards our guests deserve. We appreciate your kind words regarding our staff, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Marlene,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations. We have taken note of your observations regarding the need for an update, and will review it with our team. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope to have the o... read more

Business response:

Dear Robert,Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our housekeeping team. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for bringing this to our attention. We sincerely apologize for the condition of the room and the issues you encountered. This is not reflective of our usual standards, and we are taking immediate steps to address these concerns with our maintenance team. Your feedback is invaluable in helping us improve. We appreciate your understanding and hope to have the opportunity to provide a much better experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your feedback. We are sorry to hear that your experience did not meet expectations and that the property did not match the description. We take such concerns seriously and will review this matter thoroughly. Your input helps us ensure quality and accuracy in our listings. We appreciate your loyalty and hope to have the opportunity to provide a better experience on your next stay. Sincerely,Hotel Management 

Business response:

Dear Jevatae,Thank you for being our guest and sharing your review. We apologize for the unacceptable conditions you experienced during your stay with us. We take the cleanliness issue very seriously and are genuinely sorry that we fell short of our standards. Please know that we are taking immediate action to address this with our housekeeping staff and increasing the frequency of our cleaning protocols. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should ha... read more

Business response:

Dear Claudia,Thank you for sharing your feedback. We're truly sorry to hear about your experience and apologize for not meeting your expectations. Your comfort and satisfaction are important to us, and we're taking your comments seriously to make the necessary improvements. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Management