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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very dirty. Gum and liquid stains on floor, painting issues on walls, toilet not properly sealed to floor, TV didn't work, damage to furniture, etc
Business response:
Dear Zachary, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Highly out dated - rusted stove and fridge - non smoking room but smells - took me 45 minutes to check in due to computer problems. Probably would not stay here again- bed feels comfy so we will see if that helps
Business response:
Dear Christopher, We sincerely apologize for the inconvenience you encountered during your recent stay. Your feedback regarding the outdated amenities and check-in process is duly noted, and we assure you that steps will be taken to address these issues promptly. It is disheartening to hear that your experience did not meet expectations. However, we are glad to know that you found the bed comfortable. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable s... read more
Never again. My room was unclean and in terrible condition. Some lights and outlets were not working. The stairs and walkways to my second floor room were dirty. The common areas were unkept. There were people "hanging out" in the walkways until very early a.m. hours. Although I had no actual safety issues, I felt unsafe. And I never feel that way. All that said, the desk clerk who checked me in-- Anna-- was friendly and welcoming and efficient and did a great job. But everything after my experience with Anna was negative. I... read more
Business response:
Dear Michael, We sincerely apologize for the numerous issues you encountered during your recent stay with us. It is truly disheartening to hear about your room's cleanliness and maintenance concerns, the unkept common areas, and the discomfort caused by individuals loitering in the walkways. Your safety and comfort are of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. However, we are grateful for your kind words regarding Anna's excellent service at the front desk. Rest... read more
First room was filled with smoke and the second room we got had BUGS! The place was a mess, from the dirty fridge, to the smell and even bugs in the bed we couldn’t stay. The staff was very sweet, which is the only positive.
Business response:
Dear Aurora, We sincerely apologize for the multiple issues you encountered during your stay. It is deeply concerning to hear about the cleanliness and maintenance issues you experienced in your rooms. Please know that this falls far below our standards, and we are taking immediate steps to address these issues with our housekeeping and maintenance teams to prevent such occurrences in the future. We appreciate your kind words about our staff and will ensure they receive recognition for their efforts. We understand your disap... read more
Nasty Workers In Office The workers in the office were very nasty. I pay my room bi weekly or weekly. When i couldnt pay and needed a few hours to get my stuff. They put my things at the back door and told me thst they were going tinthrow it in the trash if i didnt hurry up. Im paying alot of money for my room. My room is paid for the week or two through my job. The eorjers are very nasty and mistreat me whenever i go to the office.
Business response:
Dear Ronald, We sincerely apologize for the distressing experience you encountered during your recent stay. Our utmost priority is to provide a welcoming and respectful environment for all our guests, and it's disheartening to learn that you did not receive the level of service and respect you deserve. We understand the importance of flexibility during challenging times, and we regret any inconvenience caused by the miscommunication regarding your belongings. Your feedback is invaluable, and we assure you that we are taking ... read more
Rough start with check-in. Bathroom was dirty when we arrived to our room.
Business response:
Dear Jennifer, We sincerely apologize for the inconvenience and disappointment you experienced during check-in and upon entering your room. Your feedback regarding the cleanliness issue is deeply concerning, and we are taking immediate steps to address this with our housekeeping team to ensure such oversights do not recur. Providing our guests with a clean and comfortable environment is of utmost importance to us, and we regret falling short of your expectations. Please know that your feedback is invaluable in helping us imp... read more
@ 10:11, staff said housekeeping once then attempted to open my door without waiting for a response. Check out is 11. I could have been naked, etc. The security lock was in place. The explanation given was sometimes ppl check out early. Where is the communication with the front desk?! If I haven’t checked out, there’s no valid reason to enter my room.
Business response:
Dear Adina, Thank you for your review of our hotel. We apologize for the disturbance and invasion of privacy during your stay. Your concerns are taken seriously, and we'll review our procedures to ensure proper communication between staff members. Your comfort and privacy are important to us, and we regret any inconvenience caused. Rest assured, we'll address this issue with our team to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the fu... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.