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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
sad in Gainesville My biggest complaint beside the rusty refrigerator and smell in the room was the "breakfast" that they advertised as being available... Coffee and some granola bars... some cellophane wrapped small muffins... and instant oatmeal in a coffee cup with hot water... sad... The property was a pretty place... but needs some updating / renovation... and a proper breakfast dining room location - others have made that available from an adjacent remodeled room into dining room...
Business response:
Dear Guest, We sincerely apologize for the disappointment you experienced during your stay. Providing a comfortable environment and satisfying breakfast options are important to us, and we regret falling short of your expectations. Your feedback regarding the condition of the refrigerator, room odor, and breakfast offerings is valuable, and we will address these concerns promptly to enhance our guests' experience. We understand the need for updates and renovations and are actively working to improve our property. We hope to ... read more
Nothing in the room. No coffee pot or coffee packets, no paper or plastic cups, if you need anything you need to contact the office. The bavk side is extremely close to the freeway an
Business response:
Dear Thomas, We apologize for the inconvenience you experienced during your stay. Providing essential amenities is a priority, and we regret falling short of meeting your expectations. Your feedback regarding the lack of items in the room and the proximity to the freeway is duly noted, and we will take immediate steps to address these concerns to enhance our guests' comfort. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to welcome you back for a more satisfactory ... read more
The entire facility was very dirty. Pet stains in the carpet, nothing in the room has ever been wiped down or sanitized. The grounds were even dirty, with dog droppings and landscaping rock in the parking areas. I understand it's an old hotel, but cleanliness is missing.
Business response:
Dear Michael, We sincerely apologize for the disappointment you experienced during your stay. While we are a pet-friendly hotel, we strive to maintain cleanliness throughout our property. Please accept our sincere apologies for falling short of your expectations and our usual service standards. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for all our guests. We appreciate your understanding and hope you will consider giving us another chance to exceed your exp... read more
Run! The bathroom was filthy--urine around the toilet bowl and someone else's toothpaste around the faucet. I complained and was told it would be cleaned. I returned that evening and it wasn't. No kitchen items--there is a sign that you can ask for things, but they never did come through with a dish drainer after they said they would bring one up to my room. I felt very unsafe. There was a sleeping bag and someone's belongings on the stairway stoop between the floors. And people were drinking and smoking on the balcony right... read more
Business response:
Dear Denise, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our housekeeping and maintenance team will check your room and will fix the areas. On the other hand, we appreciate your compliment for one of our associate's quick service to resolve your con... read more
on check out ...no luggage cart available... shower stays on...no turn off refrig not cold...
Business response:
Dear vickey, Thank you for reviewing your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action as we are committed to providing every guest with a wonderful experience. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Arived went into room Roaches everywhere crawling on night stand. FOUND DRIED BLOOD all over wall and floor. Something definitely happened in room and they didn't even clean it up.
Business response:
Dear Bradley, We sincerely apologize for your disappointing stay. Your comfort and satisfaction are our top priorities, and we deeply regret any cleanliness issues you encounter. Please know that we take your feedback seriously and will address this matter promptly with our team to ensure improvements. Thank you for bringing this to our attention, and we hope you give us another chance to provide you with a better experience.Sincerely,Hotel Management
Room smell like chain smokers only allowed. It has a horrible cigarette smell that makes it hard to breath
Business response:
Dear Jorge, We apologize for the discomfort caused by the cigarette odor in your room. This does not reflect our standards. We take your feedback seriously and will address this matter promptly to ensure a more pleasant experience for our guests. Your comfort and well-being are important to us, and we appreciate you bringing this to our attention. We appreciate your understanding.Sincerely,Hotel Management
Front desk check in person was very rude and condescending with an attitude. Asked to speak with the manager and was refused. Then instead of putting a normal provisional"hotel hold" for the incidentals they ran it as an actual charge and then refunded it back after check out which took 3 days to be refunded. Worst hotel experience in my experience.
Business response:
Dear Steven, We apologize for the unsatisfactory encounter you had during check-in. Providing courteous and respectful service is a priority, and we regret any inconvenience caused. Your feedback regarding handling incidentals is duly noted, and we will review our procedures to ensure a smoother process in the future. Please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope for the opportunity to regain your trust in the future. Thank you for bringing these concerns to ou... read more
The room was nice…. The grounds are terrible, abandoned vehicles, bags of garbage outside waiting to be moved, All three decks needed sweeping or blown off. People loitering around outside listening to their music. The smell of weed was in the air when we came back from dinner. Breakfast consisted of coffee with creamer, oatmeal, and Muffin so all this added up to a big reason why we will never go back. Are the other ESA properties like this one?
Business response:
Dear John, We sincerely apologize for the disappointment you experienced during your stay with us. While we are pleased to hear that you found the room nice, we regret that the condition of the grounds and the lack of amenities fell short of your expectations. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made. Each property is unique, and we strive to provide consistent experiences across all ESA locations. We hope you will consider giving us another ... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.