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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was there for two hours after late checkin when a man started banging and screaming at the door. Called the front desk and said to call the police while hearing the guy in the background. Zero concern for our safety as customers. I had to check out and drive two hours in the middle of the night to find another hotel! Waiting for them to refund me! Never felt so unsafe and uncomfortable in a place.
Business response:
Dear Rita, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This was the most disgusting hotel room I have ever stayed in. Filthy is an understatement. The furniture is all carved up. The carpet and chairs are covered in stains. I couldn't hardly sleep I was so worried about what creatures I might be taking home with me. I immediately looked for another hotel but nothing else was available at a reasonable price at such short notice.
Business response:
Dear Pauline, We sincerely apologize for the unsatisfactory experience you had during your stay. It is disheartening to learn that our accommodations did not meet your expectations. Please know that cleanliness and guest comfort are our top priorities, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address the cleanliness issues with our housekeeping team to ensure such incidents are not repeated. We understand your concerns and share your commitment to providing a clean and comfo... read more
Paid in advance for a queen room. Put us in a double. Dresser/nightstand looked as if a dog chewed on it. Drawers were hanging off. Refrigerator door was rusty and looked as if someone urinated on it. Shower curtain was moldy. Someone very obviously smoked in the bathroom. When the fan turned on it made the entire room smell of cigarette smoke. The bed skirts had unidentifiable drips/stains on them. Lots of loitering in the parking lot. The trash bins at the bottom of the stairs smelled of urine. Over many decades of traveli... read more
Business response:
Dear kelly, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management
This hotel use to be my goto when traveling. Not so much anymore. First of the room was not clean, the bed were not made properly, the bathroom shower curtain was moldy. With respect to kitchen, all of the plates, utensils etc were located at the front desk. Annoying but i get it. However, how do you not have pans and cookware unavailable? Seriously, make sure you have enough for all the rooms.
Business response:
Dear Tim, We apologize for the disappointing experience during your recent stay. Your feedback regarding cleanliness and kitchen amenities is concerning, and we regret any inconvenience caused. We understand the importance of a well-equipped kitchen and will address the availability of pans and cookware with our team to ensure improvements are made. Please accept our sincere apologies for falling short of your expectations. We appreciate your loyalty and hope to have the opportunity to regain your trust with a much-improved ... read more
Old and dirty property
Business response:
Dear Cesar, We apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that our property did not meet your expectations. We take cleanliness and maintenance seriously and will address your concerns with our team to ensure immediate improvements. Please accept our sincere apologies for any inconvenience caused. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for br... read more
The manager walked in our room without knocking stating that we were on check out list and we were not. I paid to a specific date. Then when I made payment the manager was peeking through our window. I will never return because the experience was terrible.
Business response:
Dear Tamiko, Thank you for your valuable feedback. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we h... read more
Rooms outdated, overall ugly, dirty, furniture was swollen on particle board parts, tv didnt work, barhroom was dirty and caulking around toilet poorly done. Mattress was uncomfortable.
Business response:
Dear Eddy, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give y... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.