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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice and did what they could. They wanted to charge me 25 dollars for an early check in at 30 minutes before time (the had rooms clean). I had to sleep on a box spring. The room could have been cleaner. I found hairs in bath room, trash in the corner on the floor, trash behind the night stand. The first room the TV did not work. I will NOT stay there again even if you paid me.
Business response:
Dear Gabriel, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before ... read more
Not clean
Business response:
Dear DONNETT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
The room was not clean. It was supposed to be a smoke free room but it smelled like a cigarettes. Bathroom walls was nasty, fridge was disgusting, toilet was stopped up, and carpet looked horrible. The biggest issue though was the roaches!
Business response:
Dear Stacey, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Nasty Place
Business response:
Dear Nilicea, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We value your feedback as it helps us identify how we can enhance our services and accommodations moving forward. We will take the necessary measures to ensure a more fulfilling experience for future guests. We regret not being able to address your concerns while you were still here. We hope to have another chance to provide you with the excellent hospitality you should have experienced on this v... read more
NOPE!!!! Refund please! We got left standing outside the “lobby” at 1:30 in the morning, with no way to check in or get into our room that was already paid for. The “lobby” was a locked door to what looked like a storage room. The outside walkways smelled like urine when we walked up. The place looked run down and dirty. We ended up going to another hotel and had to get a refund for the room we paid for and couldn’t get into. Don’t be fooled by the cheap price - it’s not worth the money you will save. Just book somewhere els... read more
Business response:
Dear Jeremiah, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for. We are meeting with our staff members to discuss this situation and ensure our future guests are warmly welcomed and attentively accommodated. Further, we take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping team to prevent futu... read more
Smoking pot every where on the premises and roach infestation
Business response:
Dear John David, Thank you very much for posting a review of your stay. We are disappointed to learn that we may have overlooked the issues regarding cleanliness and the standard and procedures we maintain on the premises. We sincerely apologize for your disappointment and the inconvenience this has caused. We know how important to stay in fresh, clean accommodations; therefore, we will follow up with our staff to ensure and maintain the standard we are always known for. Thank you once more for choosing us; we appreciate you... read more
It was HORRIBLE! THERE WAS A OPENED CONDOM RAPPER IN THE KITCHEN. LOOSE TOBACCO CRUMBS ON THE FLOOR AND IN THE BED. USED WET CIGARETTE IN THE KITCHEN SINK AND THE AIR BARELY WORKED. I WISH I COULD GET MY MONEY BACK BECAUSE I WAS VERY UNCOMFORTABLE AND DISAPPOINTED WITH MY STAY. I WILL NOT BE GOING BACK. NOT EVEN TO RIDE THROUGH THE PARKING LOT. 😒😒😒😒
Business response:
Dear Guest, Thank you very much for posting a review of your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.