Extended Stay America - Grand Rapids - Kentwood

Egor 

on Expedia

2 years ago

Breakfast - cereal only with cold water. They were out of toilet paper for the whole hotel. 

Ananda 

on Expedia

2 years ago

Dirty room and no blanket in room No blanket was provided. By the time I retaliate we didn’t have blanket in our room the front office was closed. GM was filling in a friendly guy. He said even he didn’t have blanket in the room. Towels had hair all over. It was really dusty all over the bed and rooms. Please clean and vacuum. 

Marva 

on Expedia

2 years ago

Disappointing The place old, not very clean, stains on linens and smelled super funky. Had to open windows which did not open easily. Hairdryer and phone didn’t work. Very loud resident all night. Then had to check out a day early on Oct 4. Since I pre-paid ( never again!), no refund. Said I had to get it from Hotels.com. Tried to get it before I left and you said it was up to the hotel. Still need one night refund. Please reply! Very unhappy with the whole thing! 

Mark 

on Expedia

2 years ago

Canceled without notification We were going to be late arriving so i called the hotel at 8pm. I was told that due to a plumbing issue my room an a dozen other reservations were canceled. I asked why is was not contacted & the hotel told me they did not have my contact info, just my name. After an hour on the phone with Hotels.com, better arrangements were made for the inconvenience. 

David 

on Expedia

2 years ago

The property was run down. The room was not clean. There was dirt and dust in the corner on the counter in the bathroom The sink and bath tub was worn and appeared to be stained, peeling and dirty. The room had a mildew odor. The lobby smelled like marijuana. Also, I was woken-up in the middle of the night by loud music. Car parked below my window had the music/bass up loud with rap music. I couldn't sleep. 

Peter 

on Expedia

2 years ago

Nothing especially good. There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more. 

Darrell 

on Expedia

3 years ago

Horrible Horrible... please call me 3176546620 

Jason 

on Expedia

3 years ago

Smelly This hotel was very unkept. We had 2 rooms and both smelt very bad.