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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tiny TV, queen bed was smaller than full size, smoke detector was disabled, hallways smelled, bathroom was missing blow dryer... Never staying there again.
Business response:
Dear Brant, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback, and we apologize for any inconvenience during your stay. Your comments about the room and amenities are noted, and we will work on addressing these issues. We aim to provide a comfortable and enjoyable experience for our guests, and we hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Overbooked stole my money
Business response:
Dear Rafael, Thank you for sharing your experience. Please accept our apologies for not accommodating you this time. Your feedback should be shared with our team to know what went wrong. Please feel free to reach out to us at the hotel desk for further assistance on the matter. We hope you will allow us another chance to serve you.Sincerely,Hotel Management
Just nasty and the tv didn’t even work
Business response:
Dear Laylay, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Not clean
Business response:
Dear Henry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Breakfast - cereal only with cold water. They were out of toilet paper for the whole hotel.
Business response:
Dear Egor, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations. We have noted your feedback and will share them with our concerned team members. We hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Dirty room and no blanket in room No blanket was provided. By the time I retaliate we didn’t have blanket in our room the front office was closed. GM was filling in a friendly guy. He said even he didn’t have blanket in the room. Towels had hair all over. It was really dusty all over the bed and rooms. Please clean and vacuum.
Business response:
Dear Ananda, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without... read more
Disappointing The place old, not very clean, stains on linens and smelled super funky. Had to open windows which did not open easily. Hairdryer and phone didn’t work. Very loud resident all night. Then had to check out a day early on Oct 4. Since I pre-paid ( never again!), no refund. Said I had to get it from Hotels.com. Tried to get it before I left and you said it was up to the hotel. Still need one night refund. Please reply! Very unhappy with the whole thing!
Business response:
Dear Marva, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please feel free to reach out to the hotel’s front desk for further clarification. Thank you for sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.