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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Canceled without notification We were going to be late arriving so i called the hotel at 8pm. I was told that due to a plumbing issue my room an a dozen other reservations were canceled. I asked why is was not contacted & the hotel told me they did not have my contact info, just my name. After an hour on the phone with Hotels.com, better arrangements were made for the inconvenience.
Business response:
Dear Mark, we apologize for canceling your stay due to the unforeseen maintenance issue and for not communicating with you about it. It is never our intention to disappoint our guests; such an instance is not the impression we want our guests to think of us. We are glad the booking site resolved this issue for you, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
The property was run down. The room was not clean. There was dirt and dust in the corner on the counter in the bathroom The sink and bath tub was worn and appeared to be stained, peeling and dirty. The room had a mildew odor. The lobby smelled like marijuana. Also, I was woken-up in the middle of the night by loud music. Car parked below my window had the music/bass up loud with rap music. I couldn't sleep.
Business response:
Dear David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as what you experienced is not acceptable by our standards. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Nothing especially good. There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more.
Business response:
Dear Peter, thank you for being our guest. We apologize you were expecting an on-site dining facility. Our hotel is designed for guests staying multiple nights and desiring a home-like experience, so each suite has a fully equipped kitchen with everything you need for in-room dining. However, we are sorry the grab-and-go breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will s... read more
Horrible Horrible... please call me 3176546620
Smelly This hotel was very unkept. We had 2 rooms and both smelt very bad.
Business response:
Jason, thank you for sharing the specifics of your stay. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
This room was a bit under average. The bathroom wasn't the cleanest-lipstick on the sink and crap in the toilet. The TV cable input was unavailable all weekend long. Card key had to be recharged a couple of times. Called front desk to ask for a referral for a place to eat breakfast, and the guy asked me if I wanted to eat breakfast with him! Then hung up on me. I think I would stay somewhere else next time.
Business response:
Cynthia, thank you for the candid feedback on your stay. We were disappointed to read about the housekeeping and maintenance issues you encountered, and we sincerely apologize for not meeting your expectations. Corrective steps have already been taken to ensure our future guests do not experience the same. All of our cordial associates are committed to providing clean and comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Property was ok.
Business response:
Kurt, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
run hotels.com had reservations 2 room 2 nights. drove 3 hours to hotel arrived with 5 kids to be told no room the front desk had canceled earlier in the morning and there were no room and they had no way to help. paid 200$ a room a night elsewhere
Business response:
Mercedes, thank you for choosing to stay at our hotel and for sharing your feedback. Please accept our apologies for the reservation issue you encountered and the inconvenience you and your family experienced. We will review this situation so that such matters do not happen again. We are grateful for your patience, and we hope you will give us another chance to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.