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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Get What You Pay For It's been many years since I've stayed at an Extended Stay America but I had enjoyed the hotel; until now. I knew I was in for a different experience a soon as I walked into the hotel. The large area rug in front of check-in was very dirty. When I was being checked-in the young lady informed me that my king room was not available and blamed the error on the computer link between Hotels.com and their system. I have never had this problem with any of my past Hotels.com reservations but I wasn't going t... read more
Business response:
Steve, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Very dark and dingy and smelled of cigarettes and filth
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Overbooked The hotel was overbooked and they had no room for me, very disappointing
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not good
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
the "reservation" that wasn't I made a reservation two weeks in advance, then was told at check-in that they didn't have a room for us. By then, every room in every Grand-Rapids area hotel was booked. So I have no idea how to rate this hotel, because I never saw the inside. If you make a reservation, don't assume that they saved a room for you. To make it worse, they claimed that they tried to contact me, but I provided no contact info... which is nonsense, because you can't make a reservation without contact info. "Blame th... read more
Business response:
Daniel, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
What Hotel Room? When I tried to check in at the desk the lady there informed me that Hotels.com had overbooked and that I had no room. No attempt was made to resolve the situation. I never got to any room. I did not stay the night. The lady said that hotels.com would not charge me. I hope she is right.
Business response:
Barry, thank you for sharing your feedback. We are truly sorry for the inconvenience you had due to the third-party website. We regret the inconvenience or frustrations you had. We hope you will allow us to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.