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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not quiet, took forever to check in. Signage needs changing per current Montana laws. Not planning to stay there again. Staff were nice but I’d pay more to stay somewhere else.
Business response:
Dear Lee, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We have also noted your comments regarding the signage. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you for being our guest; we wish you all the best for your future travels.Sincerely,Hotel Management
Beds were uncomfortable - noisy!!!!
Business response:
Dear Robert, Thank you for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit, and therefore, we apologize that you were not completely satisfied with our beds. Please know our front desk associates are always available to help make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Ho... read more
Loved the property and the ladies at the front desk were very helpful. However, there was a fire while we stayed there which interrupted our stay and sleep, as we were unable to have our 4 year old get back to sleep as a result. Contacting the hotel, they refused to do anything about the issue, which was frustrating, so we will not be staying at this property again.
Business response:
Dear Lyndsay, Thank you for taking the time to review your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We take these matters very seriously and appreciate you bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
All night someone banging on the floor above me, or beside me, the shower was just ever so barley warm. This hotel provided next to nothing for breakfast kind of an embarrassment what they provide. And for the price I wouldn’t stay again.
Business response:
Dear Frank, Thank you for choosing our hotel during your recent visit to the area. Please accept our sincere apologies for not meeting your expectations regarding our grab-and-go breakfast and the noise issues that you experienced. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management
None of the doors but the main door are able to be accessed requiring toiling through muddy walkways and no sidewalks. Sketchy employee with a bunch of family in the lobby. Needed everyone in my parties ids even though I booked the room. Linens aren’t the cleanest.
Business response:
Dear Elijah, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.