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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called to let them know I would be arriving early in the morning around 1 or 2am. They said no problem and when I got there they said I could not check in. Took about 40 minutes to finally get a room. Was told I could sleep In my car and I argued until they finally gave me a room.
Business response:
Robert, thank you for choosing our hotel. We are genuinely sorry for the confusion regarding your booking and for the inconvenience this caused. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. Please be assured that we will discuss your feedback with the appropriate front desk individual to ensure such concerns are not repeated in the future. We completely understand your frustrations and are grateful for your patience. W... read more
It was nice to have a kitchen in the room. However the smell in the lobby and the room was terrible! I’m not sure what the smell was but when I walked in each time it was artrothish.
Business response:
Kelsy, thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
We called the front desk and it took over 20 minutes for someone to answer. I hen they couldn’t “find” our reservation even though I showed them my confirmation number. It took almost an additional 30 minutes to get a room
Business response:
Tammy, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Just wait to read the review on Yelp. Ally the assistant manager is rude, Melissa the manager is rude as well. Sheets had blood stains and computer chair had semen stains. Heather Martin the district manager is even worse than Ally and Melissa combined. If you want to sleep I’m bloody sheets and sit on semen stains stay there. Don’t get left over because the microwave doesn’t work and there is hair on lamp shades. That’s just the beginning read Yelp review
Business response:
Thank you for your review. We sincerely apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. We are also sorry for the cleanliness and maintenance issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
King to a double downgrade for same price Reserved a king and at check in was TOLD were downgrading you to a double causd a bed is a bed. Also not given a reduction in price - stay at this hotel regularly, but a hotel is a hotel so will be finding a new place to stay in this town.
Business response:
Michael, thank you for being our loyal guest and taking the time to share your concerns. We are truly sorry for being unable to provide you with a suite of your choice and the inconvenience this caused. We hope you will change your mind and allow us another opportunity to serve you again. Sincerely, Hotel Management
It is way too expensive for such a poor quality. No amenities.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
240$ for flat pillows, no pool, no gym, no breakfast and a dirty room
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.