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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very noisy overnight; I didn't get any sleep
Business response:
We are glad you stayed with us recently and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerel... read more
Grab and go breakfast has been canceled, need to remove from Expedia.
Business response:
Thank you for staying with us and for the review. We are sorry about the experience you had at our hotel. Our grab-and-go breakfast offering has been temporarily discontinued following the current food safety recommendation. We will verify that this has been removed from all third-party websites. We again apologize that you were not aware of this concern. We hope to welcome you again whenever you visit this area. Sincerely, Hotel Management
Yuck The floor was incredibly sticky, the sheets were dirty, the fridge was noisy. I wont stay there again!
Business response:
Heather, thank you for taking the time to review your stay. We are sorry for the issues you experienced during your stay and regret your visit was not a pleasant one. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward. We value your business and hope you will reconsider staying with us the next time you travel to this area. Sincerely, Hotel Management
Business response:
Lynnel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Tariq, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The vinyl floors in our room were filthy. I spilled a little water and wiped it up and the rag was black. Checked other areas of the room and it was the same. We stuck to the floor. Unexceptionable. Office blamed it on lack of workers.
Business response:
Barb, thank you for being our guest. We offer our apologies for the cleanliness issue in your suite, and we apologize for the inconvenience it caused. Your comments will be shared with the housekeeping team for their review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.