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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets were dirty. The floor in the bathroom had a huge hair ball.
Business response:
Elizabeth, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
After traveling all day I arrived to find the hotel overbooked. They did nothing for me. They didn’t help me find another hotel. They made me feel like it was my fault I arrived late. I thought that is why you made a reservation.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Immediately upon entering, the smell of mildew was overwhelming. “On the go breakfast” was oatmeal or granola bar. Walls must be paper thin, I could hear every step from the room above and voices (Including screaming children) from the rooms beside.
Business response:
Thank you for being our guest. We regret to read that our accommodations fell short of your expectations and are sorry for the odor you encountered while you were here. We have shared your concerns with our team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The service is horrible, no one is at the front desk to assist you throughout the day and the fact that I was over charged when I left! Very upset with my stay
Business response:
Lakesha, thank you for your recent visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thank you again for your candid feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
We arrived after a 14 road trip and were exhausted. We got settled and my husband used the bathroom only to find dried urine and hair on the toilet. He told the clerk about the issue the night we checked in. The next morning we decided to check out early and move to a different hotel. I asked the clerk for a receipt upon check out and asked the clerk if I was only charged for one night because the receipt had no dollar amount on it. She said yes. With everything going on now in the midst of Covid-19 I would expect a clean ro... read more
Business response:
Thank you for staying with us. We apologize for the cleanliness issues you and your husband experienced in your room. We have shared your comments with our housekeeping team so that they can take the necessary actions. Please know, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you also for your feedback, and we hope to regain your trust on your next visit to the area. Sincerely, Hotel Management
There was a urine in a garbage can. We told the front desk and only to replace it with a new garbage can.
Business response:
Thank you for staying at our hotel. We are sorry your visit was not up to your expectations and regret the smoke odor you encountered. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward ensuring this is not repeated. Please visit us again in the future so that we can make it up to you. Sincerely, Hotel Management
The worst hotel i've ever stayed in. We only stayed here because we needed a kitchen to cook in. We were told there were dishes pots pans ect in the room but when we got there there was nothing in the kitchen, we had to go ask for everything & they said maybe we would get them maybe not because alot of people asked for them. The room was not very clean, the sheets had brown stains on them. Our bathroom smelled like pot every evening, there was a vent in there so apparently the room above us was a smoking room so we had to de... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please know we will take the appropriate steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Pd for king size bed and was given queen with no refund or discount
Business response:
Thank you for your review. We genuinely apologize for not being able to accommodate you in the room of your choice and regret any inconvenience caused. We value your feedback and hope you will choose us again as we would love to provide you your preferred room. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.