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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room really smelled of old cigarette smoke and all was supposed to be non smoking. A window was open some assume to let smoke out but was a 90 plus degree day. Otherwise everything else was just ok.
Business response:
Marsha, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Daniella, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Overbooked Not a good experience. They overbooked, even after calling to see if we were coming. They didn't even know if we had paid already.
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
I had made this reservation about 1 1/2 week before coming to Gt Falls. Upon arrival they did not have a reservation and once I showed them the confirmation I was told they would give me another gentleman's room, didn't make me real thrilled. The room could be very nice but it was not very clean, tub with soap stains on sides and gritty feeling on tub sides. The floors were not cleaned in corners so lots of dust and dirt. The desk had obviously not b dusted for quite some time. No ice machine, seriously???
Business response:
Claudia, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of your guest room and for the housekeeping service issues you experienced. Rest assured steps have already been taken to address and correct our performance. We would also like to inform you that, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to make it up to you on a future visit... read more
Don't Stay Here! Paid for room thru Expedia. At 5:30pm on the day of check in they called to see if they could switch my room to a different room due to over booking. Then when I showed up to check in they had given my room to someone else. No apologies, no room for my travels, etc. Had to find another hotel to stay in, on a very busy weekend in town. Not impressed.
Business response:
Thanks for sharing your experience. We are sorry we were not able to allocate you the room of your choice and regret the inconvenience caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Poor It took forever to check in, rooms were not very clean, breakfast was horrid - coffee horrible & granola bars really!!!
Business response:
Carla, thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret we couldn’t provide you a perfect stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, H... read more
Uncomfortable Room was not clean, the floor was sticky in my room and there was coffee spill left on the side of the cabinet. There were hairs in the shower. Additionally the bed was uncomfortable and the pillows were very hard.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.6 star rating with 2,025 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.