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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked that it was near a park and walking trail on the river.
Business response:
Bonnie, thank you for being our guest. We're glad to know you liked our location close to the river and a park, but we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Check in was frustrating long wait one guy working a sizable property. They photocopief both sides ofu livescr an credit card then asked me a bunch of questions. A little intrusive. I got two rooms so they repeated this process all over again
Business response:
Thank you for being our guest. We apologize for the challenges you experienced during check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Not so clean The room had a kitchenette that smelled of rancid grease. I returned to the front desk to ask for another room. The young lady at the front desk desk informed me there were no other rooms. Take it or leave it...
Business response:
Please accept our sincere apology that our staff was unable to get you the room of your request and the cleanliness issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the housekeeping team involved in an effort to deliver the service you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Dirty Room. We got to the hotel after a long day and went up to our room. We opened the door to a complete disaster. I wasn't sure if it hadn't been cleaned or if someone was still staying in the room. We returned to the desk only to be told they could not move us because there were no other rooms. The man at the counter acted like we were the ones at fault, but made no qualms when we asked for a refund to stay elsewhere.
Business response:
Stephanie, we want to thank you for your stay with us and for taking the time to post your review.We are sorry we could not accommodate you with the room you requested. We also sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Nobody is using vacume cleaner for hallway and room
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Basic hotel with very limited amenities with small tvs.
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.