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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clipped toe nails on the floor, sink and bathroom mirror dirty. Room felt very dirty. First time I haven't left a tip in room. Lots of signs about safety issues. Will NEVER stay here again. I MIGHT try another Stay America.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we are sorry.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this does not repeat. We hope you will give us another opportunity to provide a better experien... read more
Heavy tobacco smoke smell to the room despite the hotel being listed as non-smoking. Breakfast was referred to as “Grab and Go”- pre-packaged items.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Just overall not an enjoyable stay, probably would pay a little extra and go to the staybridge next time.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The property is dirty, I got off the elevator and the place smelled terrible. Empty the garbage cans once in a while? No bath towels in my room. Property is a nice building but management is failing badly, smelly, dirty, no one is paying attention. The check in person was great.
Business response:
Thank you for staying with us. We are sorry that our facility did not live up to your expectations during your stay, and we are currently having the same conversation with the appropriate individuals for review and action. We hope to have the opportunity of welcoming you again soon. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The facility and amenities sucked. I don’t plan to ever stay there again.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Hotel was very clean. There was lots of parking. Our check in took a long time to complete because the staff member needed to call the help desk to be walked thru what to do. The internet did not work and our calls to the front desk for assistance went unanswered. There was also no hot water in our room, so you could forget about showering. Also housekeeping came knocking on our door three times prior to 11 which is check out time to see if we had left yet. Would not recommend this place as well the breakfast is a grab and g... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.