Extended Stay America - Great Falls - Missouri River

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Donna, we are very sorry you did not like our hotel policies concerning towels and housekeeping, and we regret the inconvenience it caused to you. It was also disappointing to read about the cleanliness issue you had in your room, and we apologize for the impact it had on your stay. Your feedback is discussed with our housekeeping team, and we have asked them to be more diligent going ahead. Please consider giving us a second chance as we seek to achieve good marks from you in the future. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest. We apologize for the maintenance issue you experienced with the refrigerator and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to fix it immediately. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will reconsider and stay with us again in the future. Safe travels. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation ensuring our future guests’ do not experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We are sorry for the wait time issue you experienced and regret that your room was not ready upon arrival. We also apologize for the service issue you had at the time of check-in and for the cleanliness issues you encountered in your room. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that ... read more

Business response:

Thank you for your review. We apologize for the odor you experienced and the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. On a positive note, we're happy you were pleased with the service provided by our associates. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management