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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair all over the sheets and pillow so they took me to a different room only to find the same issue. Obviously they don’t change the sheets, just make the bed, after each guest. The clerk was apologetic and offered to show me another room but I requested a refund. It was disgusting!
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again would we stay here. Requested mom smoking room we got a room with s lot of air freshener trying to cover a room obviously smoked in. At check in the youn lady was short and not very friendly. We feel the best way to handle this is not stay at this hotel in the future. We certainly have other options.
Business response:
Ron, we are very sorry for the issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I guess it was what to be expect from a hotel this price.
Business response:
Rob, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Hotel was good. Room cleaning was not done wen I asked for cleaning I was told I have to do it my self. That’s was not fair
Business response:
Syed, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail in the future and they answer our guests appropriately. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manag... read more
The front door doesnt even have an entrance to the parking lot, no parking allocated in front to allow you to check in. Parkinglot area by the front was small and difficult to maneuver a normal sized truch through. The staff at check in were rude, I called with a question after checkin and the staff member was a snot. The door was open when we got to our room so I called to make sure no one else thought it was there room and the lady was very condescending! There were No coffee pots in the room, the fixtures in the bathroom ... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room really smelled of old cigarette smoke and all was supposed to be non smoking. A window was open some assume to let smoke out but was a 90 plus degree day. Otherwise everything else was just ok.
Business response:
Marsha, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.6 star rating with 2,023 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.