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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was good. Room cleaning was not done wen I asked for cleaning I was told I have to do it my self. That’s was not fair
Business response:
Syed, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail in the future and they answer our guests appropriately. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manag... read more
The front door doesnt even have an entrance to the parking lot, no parking allocated in front to allow you to check in. Parkinglot area by the front was small and difficult to maneuver a normal sized truch through. The staff at check in were rude, I called with a question after checkin and the staff member was a snot. The door was open when we got to our room so I called to make sure no one else thought it was there room and the lady was very condescending! There were No coffee pots in the room, the fixtures in the bathroom ... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room really smelled of old cigarette smoke and all was supposed to be non smoking. A window was open some assume to let smoke out but was a 90 plus degree day. Otherwise everything else was just ok.
Business response:
Marsha, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Daniella, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Overbooked Not a good experience. They overbooked, even after calling to see if we were coming. They didn't even know if we had paid already.
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
I had made this reservation about 1 1/2 week before coming to Gt Falls. Upon arrival they did not have a reservation and once I showed them the confirmation I was told they would give me another gentleman's room, didn't make me real thrilled. The room could be very nice but it was not very clean, tub with soap stains on sides and gritty feeling on tub sides. The floors were not cleaned in corners so lots of dust and dirt. The desk had obviously not b dusted for quite some time. No ice machine, seriously???
Business response:
Claudia, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of your guest room and for the housekeeping service issues you experienced. Rest assured steps have already been taken to address and correct our performance. We would also like to inform you that, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to make it up to you on a future visit... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.