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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay Here! Paid for room thru Expedia. At 5:30pm on the day of check in they called to see if they could switch my room to a different room due to over booking. Then when I showed up to check in they had given my room to someone else. No apologies, no room for my travels, etc. Had to find another hotel to stay in, on a very busy weekend in town. Not impressed.
Business response:
Thanks for sharing your experience. We are sorry we were not able to allocate you the room of your choice and regret the inconvenience caused. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Poor It took forever to check in, rooms were not very clean, breakfast was horrid - coffee horrible & granola bars really!!!
Business response:
Carla, thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret we couldn’t provide you a perfect stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, H... read more
Uncomfortable Room was not clean, the floor was sticky in my room and there was coffee spill left on the side of the cabinet. There were hairs in the shower. Additionally the bed was uncomfortable and the pillows were very hard.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I have never stayed in a hotel before that had NO amenities.however it was clean and the people who worked there were nice
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please know, all the kitchenware and other in-room amenities are available at front desk to ensure their cleanliness. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very disgusting There was feces on one bed and urine stains on the other. The night workers were really sympathetic but when we approached the manager and day worker they were very rude. They even laughed at us. When we asked if we could get a discount she said no because we already got the room at a reduced rate from hotels.com and that was good enough. The night worker took pictures of both beds we got a picture of one but camera wasn't very good.
Business response:
Heidi, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from some of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointing The hotel location was a bit confusing to find. The staff were incredibly friendly when we got there. The room was clean but outdated, for the only king suite. There was no hot water and even though we were there for a few days, housekeeping never came to restock our room or clean.
Business response:
Beth, we are sorry for not meeting some of your expectations and regret the maintenance issue you experienced in your room. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
Disappointing Dirty. Food left in corner of room from previous person’s stay as well as a Bandaid in shower. Dirty chair. Hard to connect to WiFi.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Staff could use more training . Booked with Expedia for Feb16 initially. Received the confirmation. Then decided a few weeks later to book Feb 17. Received the confirmation for that date. Upon checking into the hotel we were told by the hotel staff that they did not have our Feb 17 reservations. Had to phone Expedia customer service to get it all sorted out. Thought I was done. The man at front neglected to tell us that we had a to fill out some papers for the reservation. So we were locked out of our room on Saturday when w... read more
Business response:
Carol, please accept our sincere apologies for not living up to your expectations and regret the inconvenience it caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not very good Tv was analog and it’s 2017! Wifi was hit ot miss, room had a musty smell. Was cleaned once in 16 days. I don’t plan on staying there again. I expected a lot more for the price. The staff was great, but understood people didn’t enjoy the stay.
Business response:
Sam, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.