This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience We were advised at check in it was policy to copy drivers license which I NEVER do. The clerk said documents were kept in a safe and shredded every 30 days, When we questioned this policy we were told we'd have to go to another hotel. At check out we saw, in fact, all photo copies were a in file folder & we asked that ours be shredded immediately. The continental breakfast consisted of packaged muffins & granola bars in baskets under the coffee. This was a pet friendly hotel which we were not aware of. The m... read more
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. Regarding any further queries please feel to reach out our front desk as they would be happy to assist you. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Bed Bugs Bed bugs
Business response:
Thank you for being our guest and for taking time to leave feedback. We take all comments of this nature very seriously, and as a precaution we have had our rooms thoroughly inspected. During our multiple inspections, no bed bugs were found. We have strict policies and procedures in place to prevent these types of issues, and we follow the most rigorous industry standards when it comes to the cleanliness of our rooms. We thank you for your feedback, and we hope you will choose us again the next time you are in our area. Hote... read more
Dirty Rooms Checked in to find out room had not been cleaned. Took 4 rooms to find one that was acceptable. Would have gone to another hotel, but they could not refund the stay due to it being booked through Expedia. Terrible experience and will not stay at an Extended Stay ever again.
Business response:
Viki, we sincerely apologize for the less than expected stay you had and for the inconvenience you encountered while here. We have shared your concerns with our housekeeping team so that they can look into their area and be more careful with their work. We hope you will give us another opportunity to deliver the hospitality you deserve. Sincerely, Hotel Management
nice room, if it had been cleaned properly The room was as nice as the pictures. However, the cleaning staff need to find a new job. The room had food crumbs on the chair and the floor. The toilet bowl was NOT cleaned. The vanity, tub and floor had hair on it. We checked two other rooms to move to and they were no better. We were given a refund and left to find another hotel.
Business response:
Glenn, please accept my sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping department to ensure this does not happen again. We hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
not worth it not as good as I thought it would be. the internet would not work, sounded like everyone was concerned with that. the breakfast was sucky and they supposedly ran out of stuff, so we got a granola bar. I probably will never stay there again, nor will I recommend it.
Business response:
Katherine, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Overall, I was very disappointed in my stay. The room was dirty. It didn't look like the bathroom had been deep cleaned in a long time. It was very dusty and the kitchen had dried food bits on the stove, microwave, and fridge. I was on the first floor and was woken up by the hotel staff being extremely loud at the front desk. It sounded like they were goofing around and not working. If I hadn't of been so tired, I would have left and checked into another hotel.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Terrible hotel in an otherwise awful city Checked -in, was given a room key holder that was longer than some legal contracts I've reviewed. The free wifi was only for one device, and extremely slow. The upgraded wifi was almost $5 and still only connected to one device at a time, and not at all for phones and tablets...because no one travelling would have those. The staff seemed indifferent to helping us and gave us the tech support for the cable company, the only way they were helpful was in refunding (when demanded by me).... read more
Business response:
Please accept our most sincere apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Terrible customer service I am a traveling nurse who works at night. I had asked for a late check-out so I could get some sleep before my 4-Hour drive home and was told I could stay until 1:30. I stop by the front desk that morning to make sure the staff knew I had a late check-out of 1:30 and to make sure that nobody would call me and wake me up. The phone rang at 11:08 that morning and when I picked up on the second ring they hung up on me. I was called again at 1:23 and asked if I was planning on staying another night. I ... read more
Business response:
Cindy, We apologize for the disruptions and the inconvenience this caused you during your visit. We have processes in place to communicate between each shift so we are aware of any special requests from our guests. Thank you for letting us know, we will use this as a training opportunity which will help us improve going forward. Having you stay with us again would be our pleasure. Thank you, General Manager
Building looks nice but not good. The wifi should not matter how many devices you have. Only ONE device was not disclosed on the website. Booked through Hotels.com and was charged again on credit card by Extended Stay...nobody knows anything and they didn't give paper receipt so all I have is my credit card statement. They don't offer any hot items in breakfast.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.