This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel suited our needs for a quick stay, location was convenient. I would've rated it higher but our room had a weird smell (like animal smell maybe).
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall and that our location worked well for you; however, we regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Walkable to restaurants
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our proximity to restaurants. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Room was clean. Property setting was beautiful. It was odd not to have kitchenette stocked. Grab and go breakfast was lacking. Side door was broken. Staff was very helpful
Business response:
Thank you for being a guest at Extended Stay America and rating your experience highly. It was a pleasure to know you had a comfortable stay in your clean suite and liked our courteous associates. However, we regret any inconvenience you had. Please know, the kitchenware for your suite is made available at the front office. Thank you again for your review, and we hope to see you again. Sincerely, Hotel Management
I paid for a room with a king bed and was given one with a queen bed.
Business response:
Thank you for sharing your feedback. We are glad you had a pleasant stay overall. However, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Location, on the river. loved the walking paths,reasonably quiet. Would stay again.
Friendly staff. Great rate for a last minute booking. Nice bonus is that the hotel parking has access to a park with a nice sunset view by the river.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our cordial associates as well as the beautiful view we offer. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Right on the river The room was fine although I could without someone's dog barking at 4:00 a.m. The covers on the bed were pretty thin. There was a certain of noise that intruded from other rooms but it didn't get out of hand. Nice having the River Trail right behind the hotel with picnic areas and a good place for a run or a bike ride.
Suitable place, not the best We were surprised at check-in to find out that the breakfast bar and coffee was not available. We always book something that has this amenity (the front desk said it was due to Covid, but other places had it). Then he said they were all out of coffee makers for rooms. Ugh. The room was clean and a good size. The bed comfort was just OK. The mattress was like a firm quilted/tufted feeling with just a thin mattress pad topper that bunched up and moved every night. Only a hotel size shampoo bottle a... read more
Business response:
Heather, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our cordial associates. However, we are sorry for not meeting all of your expectations and regret the inconvenience caused. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.