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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t expect much The room had trail mix on the floor and the bed was quite uncomfortable... but that is usually expected of hotels. The room was fine but the service was terrible. I understand that during COVID they have only had two people working the entire weekend of our stay, which made things difficult. For example, the cards stopped working every night that we tried to use them. And I’m trying to replace a card for the second or third time, the staff were nowhere to be found for half an hour while there were 5 differe... read more
Business response:
Thank you for sharing the details of your experience. We are sorry for the issues you faced and regret not being able to resolve it diligently. Your frustration is understood, and we will discuss your concerns with the appropriate team members to see how we can serve our guests better in the current circumstances. Thank you once more for your feedback, and please consider coming here again for a better experience. Sincerely, Hotel Management
Check In was slow. Two people behind the desk but only one working, even though there were people waiting in line to check in. No dishes, utensils, pots / pans - nothing in the kitchen. A placard said to call front desk to have delivered. After calling three times I finally went to the front desk physically to puck up a “dish package”. Even then the glasses and some dishes did not appear very clean. I would not stay here again.
Business response:
We truly regret not meeting your expectations and hope you will accept our apologies for what transpired. We genuinely care about each guest that enters through our doors. We hope you will give us another chance to prove we are committed to providing excellent service. Thank you for your feedback. Sincerely, Hotel Management
Business response:
Matthew, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was very loud, doors slamming all night. Due to covid the “grab and go” breakfast was discontinued. That was disappointing.
Business response:
Jill, thank you for being our guest. We regret the noise disturbance you faced and that you were disappointed with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will consider coming here again soon. Sincerely, Hotel Management
Hotel is fine but room stank of animal urine. The carpeting needs either a deel steam clean or just replaced altogether. Room 102.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issues you experienced in your room and regret the inconvenience caused. Please be assured your concerns have been communicated with our housekeeping team to address this. We hope you will choose us again for a much better experience. Sincerely, Hotel Management
Covid-19 had made them change things we used to take for granted, like coffee pots in the room, etc
Business response:
Our gratitude for taking the time to review your stay with us. We regret any inconvenience caused and value your understanding and cooperation in these challenging times. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
rude clerk at check in Well it was ok the front desk person was kind of rude I had never stayed with them and I wound stay again I went to ask the lady at the desk and there was a couple told her the room sanely like cigarette smoke and she was allergic to it and she informed that that she could only change rooms one time or she would be in trouble with her boss that should have never been said the customer always comes first
Business response:
Thank you for your review. We are sorry for the impudent behavior you observed while you were here. Please be assured that we have shared your feedback with the appropriate team, and we are working with them to ensure they are well poised to serve our guests going forward. We hope you will consider giving us a second chance the next time you are in Great Falls. Sincerely, Hotel Management
Business response:
Thomas, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
The hotel was clean so we had no worries there. It appears they worked hard to meet Covid guidelines. However, the kitchenette and bathroom weren’t stocked/ready on arrival. Some staff were helpful others seemed frustrated when we’d ask for needed items.
Business response:
Chad, thank you for sharing your thoughts about your stay with us and for appreciating the efforts of our team in maintaining a clean and safe environment for our guests. While we are glad you were pleased with the attentive service provided by some of our associates, we are sorry that you didn’t experience the same level of service from all of our staff. We have followed up with our team to make sure we do not disappoint you in the future. It is dissatisfying to learn that your suite was not ready upon your arrival and for ... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,481 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.