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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and fresh when we walked in. Service was great. And it conveniently had a mini kitchen.
Business response:
Marcy, thank you for choosing Extended Stay America. It’s a pleasure to know you liked your well-appointed suite as well as our fully-equipped kitchenette facility. We are also pleased you were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was nice and spacious. Good price for what you got. Staff was friendly and helpful. Fast check in time.
Business response:
Ashton, thank you so much for your fantastic review of Extended Stay America. We are glad to know you liked our well-appointed accommodations and that the attentive service provided by our associates added to your joy. Thank you also for highlighting our reasonable value, and we hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Nice hotel but the room is not insulated very well. You hear everything and everyone when in your room
Business response:
Thank you for your candid evaluation. We are glad to know you were overall pleased with your stay, but we regret the disturbance you had to endure. We will be reviewing with the appropriate individuals to see how we can combat such issues. We hope to have another opportunity to host you in the future. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Don’t expect much The room had trail mix on the floor and the bed was quite uncomfortable... but that is usually expected of hotels. The room was fine but the service was terrible. I understand that during COVID they have only had two people working the entire weekend of our stay, which made things difficult. For example, the cards stopped working every night that we tried to use them. And I’m trying to replace a card for the second or third time, the staff were nowhere to be found for half an hour while there were 5 differe... read more
Business response:
Thank you for sharing the details of your experience. We are sorry for the issues you faced and regret not being able to resolve it diligently. Your frustration is understood, and we will discuss your concerns with the appropriate team members to see how we can serve our guests better in the current circumstances. Thank you once more for your feedback, and please consider coming here again for a better experience. Sincerely, Hotel Management
Check In was slow. Two people behind the desk but only one working, even though there were people waiting in line to check in. No dishes, utensils, pots / pans - nothing in the kitchen. A placard said to call front desk to have delivered. After calling three times I finally went to the front desk physically to puck up a “dish package”. Even then the glasses and some dishes did not appear very clean. I would not stay here again.
Business response:
We truly regret not meeting your expectations and hope you will accept our apologies for what transpired. We genuinely care about each guest that enters through our doors. We hope you will give us another chance to prove we are committed to providing excellent service. Thank you for your feedback. Sincerely, Hotel Management
Business response:
Matthew, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,519 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.