This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
This is a nice hotel in a great location bye the river. Its great if you have a dog or if you like to run jog or walk in the park or bye the river. On line it lists the price of a pet stay at $20 and when we arrived it was $25 . This is a very high price for a pet. We are Canadian so $25 US $ is more like $38 dollars which is very high. They also do not take cash for the pet fee. Also since the hotel is not close to any restaurants or services it was necessary to purchase some refreshments from the lobby which were very high... read more
Business response:
Neil, thank you for returning to our hotel. We appreciate you being our guest and providing your feedback. We regret any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend'. We are grateful for your review and do hope our ideal location will bring you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Raymond, we are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Excellent rooms. Close to The Missouri River Excellent room. Nice hotel.
Business response:
William, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable suite and our location close to the Missouri River. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Free breakfast items was not good. Mainly was junk food instead of eggs, meat, bread and juice. Was not worth the $85. Even though I was only there for one day, cleaning service is not available on a daily basis, especially with coronavirus going on
Business response:
Katrina, thank you for being our guest for an overnight stay. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping team to ensure a better experience going forward. We are sorry for the disappointment you had with our grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will consider revisiting us in the future. Sincerely, Hotel Management
Business response:
Christopher, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
I really like that each room have kitchens it was nice having a hair dryer in my bathroom. Nornally i have to go to the front desk to get a hair dryer. . It would be nice if the front desk staff were more friendly. They are not very personable. They need to make people feel welcome and at home and glad to have guests. This is just my opinion. I stay in hotels 2 to 3 times a week every week for my job and the staff at each hotel make we feel welcome.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our fully-equipped kitchenette facility and had a pleasant stay with us. However, we regret you did not experience the best of our front desk staff. Your feedback will be shared with the appropriate team members to improve our service going forward. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Check in desk was friendly, but once I got to the room, it was so dirty. Luckily I pack my own blankets and I slept on those. The fridge had dust caked on top, and it’s not a tall fridge so you can see it. And there was a loud continuous noise like a wash machine going literally all night. Shook the bathroom. I have stayed here often but after this stay, I won’t return.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you had in your room. Your frustrations are understood, and our housekeeping team is alerted to take corrective measures to avoid such problems moving forward. We are sorry for the noise issue which impacted your stay. On a positive note, we are glad you liked our courteous associates. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,481 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.