This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though it is close to the river, it is close to a park and the dock, so there was excessive noise until very late. The rooms are decent, but the property was not so clean - needed to be swept and vacuumed, but I know there are a shortage of employees at this time. The doors are heavy going into the building and my little 90 year old mother had trouble getting them open without being squished! The person who came to the desk didn't know how to get into the computer to check us in and had to find someone else. The bed was... read more
Business response:
Thank you for evaluating your recent stay with us. We regret our pillows were not to your comfort and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Meanwhile, we will review your feedback with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We appreciate your constructive feed... read more
Hotel was Ok , near river but in Industrial area , Elevator Floor very dirty, i
Business response:
Thank you for the specific feedback about your recent stay. We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No breakfast to include no coffee(evenin the room).. used covid as excuse. Front desk clerk rude and unknowledgeable. Great location by the river. Little things just disappointing.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the unprofessional behavior of our staff. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy our location worked well for you. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Close to the river and shopping. I did not like that there was no coffee in your room or lobby so you have to leave to get some they blamed it on covid. But all other hotels serve coffee
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad our location worked well for you and that you had a pleasant stay overall. However, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
no
Seem like the outside garbage was running over when we checked in it was running over when we checked out it needed more attention.
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your feedback regarding the cleanliness and will be shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.