Extended Stay America - Great Falls - Missouri River

Business response:

Thank you for your review. Although you liked your refreshing suite, we are sorry for the issues you had in your bathroom. Your feedback will be shared with the appropriate teams for review and action. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Jacalyn, thank you for your kind review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our comfortable beds, we are sorry for the smoke smell you experienced during your visit. Your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give... read more

Business response:

Sandy, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are glad you liked your well-equipped kitchen and spacious bathroom. However, we regret the inconvenience you faced finding the hotel. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Michele, thank you for choosing Extended Stay America. Our top priority is to take care of our guests, and we are glad you acknowledged our commitment in maintaining clean and safe accommodations. We will be sure to share your compliments with our team. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Junissa, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Kelly, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management