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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very loud, doors slamming all night. Due to covid the “grab and go” breakfast was discontinued. That was disappointing.
Business response:
Jill, thank you for being our guest. We regret the noise disturbance you faced and that you were disappointed with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will consider coming here again soon. Sincerely, Hotel Management
Hotel is fine but room stank of animal urine. The carpeting needs either a deel steam clean or just replaced altogether. Room 102.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issues you experienced in your room and regret the inconvenience caused. Please be assured your concerns have been communicated with our housekeeping team to address this. We hope you will choose us again for a much better experience. Sincerely, Hotel Management
Covid-19 had made them change things we used to take for granted, like coffee pots in the room, etc
Business response:
Our gratitude for taking the time to review your stay with us. We regret any inconvenience caused and value your understanding and cooperation in these challenging times. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
rude clerk at check in Well it was ok the front desk person was kind of rude I had never stayed with them and I wound stay again I went to ask the lady at the desk and there was a couple told her the room sanely like cigarette smoke and she was allergic to it and she informed that that she could only change rooms one time or she would be in trouble with her boss that should have never been said the customer always comes first
Business response:
Thank you for your review. We are sorry for the impudent behavior you observed while you were here. Please be assured that we have shared your feedback with the appropriate team, and we are working with them to ensure they are well poised to serve our guests going forward. We hope you will consider giving us a second chance the next time you are in Great Falls. Sincerely, Hotel Management
Business response:
Thomas, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
The hotel was clean so we had no worries there. It appears they worked hard to meet Covid guidelines. However, the kitchenette and bathroom weren’t stocked/ready on arrival. Some staff were helpful others seemed frustrated when we’d ask for needed items.
Business response:
Chad, thank you for sharing your thoughts about your stay with us and for appreciating the efforts of our team in maintaining a clean and safe environment for our guests. While we are glad you were pleased with the attentive service provided by some of our associates, we are sorry that you didn’t experience the same level of service from all of our staff. We have followed up with our team to make sure we do not disappoint you in the future. It is dissatisfying to learn that your suite was not ready upon your arrival and for ... read more
Business response:
Jodi, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Timothy, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Darrell, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,519 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.