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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was absolutely disgusting. The bed had hair in it and the entire place was so dirty
Business response:
Dear Jack, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
This worst experience ever. The property was no clean and it smelled foul. We had no option but to stay as we could not find hotel to move to. We had 2 other softball families that left this hotel when checking in do to all of the above. One family found torn up couch in their room and a bullet hole in head board. Even employee said they totally understood why they wouldn’t want to stay there. I still can’t believe I paid money to stay there.
Business response:
Dear Amy,Thank you for reviewing our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visi... read more
Room was nasty and had dust everywhere, all over lamps and on walls. There was food splattered all over the kitchenette area. A hair clip was on the lamp next to the bed. An orange gooey residue was all over the ceiling. Visible dirt on the floor and after walking in the room barefoot, my feet were stained brown. Sink didn’t drain in the bathroom. Elevator had what appeared to be dog poop on the walls and smelled terrible. Carpets in the hallways visibly dirty. Slept on top of the sheets. Will definitely never stay here agai... read more
Business response:
Dear Allison, Thank you for staying with us and sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we apologize for not meeting your expectations during your visit. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the ... read more
front of the entrance a few drunk people were standing. it was not safe at all. The room stinks a lot, and upstairs people are making noise walking, next door, people are banging on the wall.
Business response:
Dear Reinaldo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Absolutely disgusting. Never, ever again.
Business response:
Dear Matt, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Its was studio but no things available We stay in studio room. They show its kitchen available. When we went to hotel room. There is not pans, cups and coffee maker. They don’t have shampoo, lotion and conditioner. We are asking them everytime give us these things. Breakfast is really bad.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are sorry for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanl... read more
Horrible
Business response:
Dear Daniel, Thank you for sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. Your feedback is crucial to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.