This profile has been claimed by the business owner or representative.
Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place all the way around
Business response:
Dear Latasha, Thank you for being our guest and sharing your feedback. We sincerely apologize that your stay didn’t meet your expectations. Our goal is to offer a comfortable experience to all guests, and we regret falling short. We are committed to improving and hope you’ll give us another opportunity to provide the hospitality you deserve.Sincerely,Hotel Management
After driving 7 hours and being extremely tired we were excited to get into our room and rest. The second we opened the door a putrid smell came wafting out. I couldn't decide if it was paint, glue, commercial cleanser, or vinyl. It was overwhelmingly unpleasant. When we went to the front desk and said something our only option was 2 separate beds. This upset my girlfriend as she sleeps better with me. Once we got back inside the room she explained that this chemical scent would trigger a migraine which it did. We ended up f... read more
Business response:
Dear Andrew, Thank you for sharing your detailed feedback. We deeply regret the issues and discomfort you experienced upon arrival. Your comments about the room condition, bedding, and breakfast are concerning, and we understand how frustrating this must have been. Please be assured that your feedback will be reviewed thoroughly to improve our services. We hope to have the opportunity to meet your expectations in the future.Sincerely,Hotel Management
As soon as i went to my room, the hallways we're dirty with an awful smell. The room i had stink. It had old furniture, the refrigerator looked like it was picked up in the middle of the road. The bathtub was dirty also. People live here too so it was noisy at times. Just a horrible experience never again. Don't waste your time just run.
Business response:
Dear Felix, Thank you for staying with us and for sharing your concerns. We sincerely apologize for the cleanliness issues and noise disturbances you experienced. We also regret that the condition of our property did not meet your standards. Please know that we are taking your comments seriously and are committed to making the necessary improvements. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. Sincerely,Hotel Management
I don’t like
Business response:
Dear Freddy,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we sincerely apologize for any issues that led to your disappointment. Although your review is brief, we would greatly appreciate any additional details you could provide so we can address your concerns and work towards improving our services. We value your input and hope you will consider giving us another opportunity to provide you with a more positive experience.Since... read more
We had 2 rooms. First Room smelled terrible, like old restaurant and mold, opened windows, people were smoking cigarettes and weed below. The worse part was sleeping, I felt stinging all over my body and then my son complained in the middle of the night that he is itching all over and can’t sleep. I have never experienced anything like this before. Everything inside is beat up and old. If we weren’t on the road all day and extremely tired we would leave. Our second room smelled like urine and seemed dirty. Didn’t experience ... read more
Business response:
Dear Elena, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Very dirty and old. We bought cleaning supplies to clean it but then decided to go to another hotel
Business response:
Dear Stephanie, Thank you for your feedback. We understand that a fresh and clean environment is essential for a great stay, and we sincerely apologize that we fell short during your visit. Ensuring our hotel meets the highest standards of cleanliness is a priority, and we will address the issues you encounter to prevent future occurrences. We hope you will consider staying with us again on your next visit to the area. Your feedback is invaluable, and we will use it to enhance our services and ensure a more enjoyable experie... read more
The bathroom vanity front fell off and was never replaced. The kitchen countertop formica countertop edge fell off and was not replaced either. General state of disrepair. Clean but in disrepair. Staff was friendly. Not located in a great area.
Business response:
Dear Rebecca, Thank you for sharing your feedback. We apologize for the maintenance issues you encountered, including the bathroom vanity and kitchen countertop. Although we are glad to hear the room was clean and our staff was friendly, we regret that the overall condition of the room did not meet your expectations. We are addressing these concerns with our team to improve our facilities and ensure a more pleasant experience for our guests. We appreciate your comments and hope you will consider staying with us again, allowi... read more
Disappointed experience
Business response:
Dear Veronique, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.