Extended Stay America - Hartford - Meriden

Business response:

Dear Daniel, We apologize for the inconvenience caused during your recent stay. Our goal is to provide every guest with an outstanding stay, so we sincerely regret any difficulties you may have experienced while a guest at our hotel. We are continually striving to improve the experience for all of our guests. We hope to show you our commitment to outstanding hospitality whenever you return to the area.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Tianna, We are grateful you took the time to share your recent experience at our hotel. Your feedback is important to us, and we regret any inconvenience you encountered during your visit. We sincerely apologize for the maintenance issues you experienced with the air conditioning during your stay. Our primary mission is to provide guests with clean, comfortable accommodations and excellent service. We regret that your experience did not reflect this commitment. We hope to welcome you back, as we are dedicated to deliver... read more

Business response:

Dear Candace, We are truly sorry to hear about your disappointing experience. Your feedback about the parking, key card issues, uncomfortable beds, and cleanliness concerns is deeply concerning. Providing a safe, comfortable, and clean environment for our guests is paramount to us, and we regret that we fell short of meeting these expectations during your stay. Rest assured, we take your feedback seriously and will address the issues with our team to ensure improvements. We understand your concerns and hope you will consider... read more

Business response:

Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Mena, Thank you for sharing your experience. We are sorry that your recent stay fell short of your expectations. Providing exceptional service and a comfortable environment for our guests is our priority, and we regret any inconvenience caused by the lack of interaction with our staff, as well as the issues with the room and community trash area. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements in our services and facilities. We appreciate your understanding and hope for an... read more

Business response:

Dear Maria, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating t... read more

Business response:

Dear Daniel, Thank you for reviewing our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Sincerely,Hotel Management