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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plug in room went to plug toaster in I get shocked they fixed the plug a week later but I ask for some kind of compensation it’s like pulling teeth
Business response:
Dear Daniel, Please accept our apologies for the inconvenience and safety concern you experienced with the electrical issue in your room. Your safety is our top priority, and we regret any discomfort this may have caused. Moreover, it is disheartening to see that your request for compensation has not been addressed promptly or satisfactorily. We will address this concern with the appropriate individuals to ensure a more responsive and efficient resolution. Your feedback is valuable, and we hope to have the opportunity to pro... read more
Got shocked by the kitchen plug said can’t fix it for 2 weeks kitchen cabinet door fell off and almost hit me in the head in the bathroom the fan grate full of dust and disscusting the shower curtain rod there someone tried to fix it destroying the wall on both sides
Business response:
Dear Daniel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This hotel is very unclean. We found garbage and moldy food u der the bed as we were leaving. Also, it is a smoke free hitel but the entire second floor smells like an ashtray. In addition, the people who live in the hotel smoke right outside the door despite the signs that say don't 🚬 🚭 here. Do not recommend.
Business response:
Dear Jennifer, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. We will address this issue with our housekeeping team to ensure a more pleasant environment for our guests. Regarding the smoking concerns, we take this matter seriously and will reinforce our policies to ensure compliance. We understand your disappointment ... read more
The bathroom had stray hair in sink and tub. The shelf in tub where you would place soap was not clean tou could see water stains.
Business response:
Dear Sandra, Thank you for choosing us and sharing your thoughts. We appreciate your feedback regarding your recent stay. While we apologize for the cleanliness concerns you encountered, your comments are valuable and will help us enhance our housekeeping procedures. We understand the importance of a clean and comfortable environment for our guests. Your input is essential, and we hope to provide a more pleasant experience during your next visit. Sincerely,Hotel Management
The whole place had a weird smell. My room smelled bad even with the window open when we got there. The room was run down, toilet didn’t flush and sink was dripping. The floor was sticky and there was writing on the lamp shade. The stairwell smelled like a dirty diaper and the elevator smelled like clams.
Business response:
Dear Jana, We appreciate your feedback about your recent experience. We regret that you encountered room-related issues and odors. Your comments help us improve our facilities and service. We apologize for any inconvenience you faced. We'll address your concerns to provide a more pleasant atmosphere for our guests. Thank you for your understanding, and we hope to offer you a more enjoyable stay during your next visit.Sincerely,Hotel Management
The room was so old the appliances and furniture were scratched and dented and terrible. The floors in the hotel were filthy. The room stunk like mildew. The shower water never got hot. We called the front desk and they had no other room for us to shower. They said the maintenance guy would be there in 30 min and he never showed. The front desk check in was great but the lady there after was terrible. She didn’t greet anyone or help us at all, just sat on her phone. It was a terrible experience.
Business response:
Dear Terrance Thomas, Thank you for staying with us. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the f... read more
Felt unclean and unsafe
Business response:
Dear Kim, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We hope you will stay with us the next time you visit the area; we are confident you will have a more favora... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.