This profile has been claimed by the business owner or representative.
Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE!!!!!!!!!!!!!! Lets start with the fact that the hotel was GROSS - smelled as soon as you walked in the door...then after the front desk Clerk Deovin asked me for my license and card and proceeded to check me in...told me their elevator was BROKEN oh and I was on the 3rd floor!!! Completely unacceptable!!!! I asked to be relocated and was told they were booked...and then proceeded to talk OVER me to my husband when she didnt want to hear me complaining anymore. I asked to speak to manager...was told there was... read more
Business response:
Ann, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize for the unsatisfactory service you received from one of our associates. We will bring your concerns to the attention of our staff as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Managemen... read more
Was told elevator was broken & only had rooms on 3rd floor of property!! Had to take the stairs which were filthy with over flowing trash barrels everywhere!!! Room was Also a mess & would've complained if wasn't exhausted from my long day of travel & activities for my daughters softball tournament!!! Needless to say never again !!!
Business response:
Lenny, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This was the dirtiest hotel i have ever been in. There was trash on all floors and stairwells, not vacuumed, and you can tell it was like that for some time, room was never cleaned or new sheets from previous night when we arrived, smokey rooms and staff was rude.
Business response:
George, thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Ma... read more
The property had such a weird odor in the hallway and inside the actual room I had to go purchase air refresher & a candle to try to get rid of the smell.
Business response:
Andrea, thank you for your review. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They charged us again and said they didn’t receive payment. After I paid for room from Travelocity on my credit card. Now I have to check and see if I was charged twice
Business response:
Thank you for being our guest. We regret the inconvenience you had with regard to payment. If you have any concerns or doubts, please feel free to reach us at our front office as we would like to assist you. We hope this will not prevent you from staying with us in the future. Sincerely, Hotel Management
Too expensive for the quality of facility and services.
Business response:
Thank you for your feedback. We are sorry to know our facilities and services did not meet your expectations and that you felt our price was expensive. Please know, we review our pricing regularly to make sure that we are priced competitively. We hope to be of your service in the future. Sincerely, Hotel Management
Never again When we arrived to our room after check in, the bed wasn't made and there was trash all over he room. Apparently there was mis-communication from the cleaning staff. The second room was clean but the rooms adjacent were having a block party till 3-4 in the morning. Was not to happy.
Business response:
Bruce, thank you for sharing your comments. Firstly, we regret the inconvenience with regard to the initial suite. We also regret the inconvenience you had due to the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Bath tub and sink were clo
Business response:
Thank you for selecting our hotel. We sincerely apologize for the issues in your suite. We will discuss your comments about the bathtub and sink with our maintenance team for their review and action. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.