Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Arthur, Thank you for taking the time to review your recent experience at Extended Stay America. We’re glad the air conditioning in your room helped create a cool and comfortable environment during your stay. Your input helps us continue to improve and provide a more enjoyable stay for every guest. We hope to have the chance to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Dear Darryl, Thank you for including Extended Stay America in your travel plans. We're delighted to know you enjoyed the convenience of the in-room kitchen setup, especially the full-size refrigerator and stovetop. It's wonderful to hear that the property felt welcoming for both your family and your pet. Creating a space that's comfortable for everyone is always our goal. We appreciate you choosing to stay with us and hope to welcome you back again soon for another easy and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Randy, We’re sorry your experience did not align with what was expected. It’s completely understandable to feel disappointed when breakfast is advertised but not available as described. Your comments will be shared with our team so improvements can be made to better meet future expectations. We appreciate you taking the time to share this. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management