This profile has been claimed by the business owner or representative.
11175 Katy Fwy., Houston, TX, 77079, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Full size refrigerator and 2 b
Air conditioner was cool
Family & pet friendly. Love that it has full sizs refrigerator and a 2 burner stove!
Business response:
Dear Darryl, Thank you for including Extended Stay America in your travel plans. We're delighted to know you enjoyed the convenience of the in-room kitchen setup, especially the full-size refrigerator and stovetop. It's wonderful to hear that the property felt welcoming for both your family and your pet. Creating a space that's comfortable for everyone is always our goal. We appreciate you choosing to stay with us and hope to welcome you back again soon for another easy and enjoyable visit. Sincerely, Hotel Management
Good
They claimed to offer free breakfast. Not only was that a lie, they didn't even have coffee, in the rooms or up front. They only offered decaf coffee, and that's i,!j- no breakfast bars, buns, nothing
Business response:
Dear Randy, We’re sorry your experience did not align with what was expected. It’s completely understandable to feel disappointed when breakfast is advertised but not available as described. Your comments will be shared with our team so improvements can be made to better meet future expectations. We appreciate you taking the time to share this. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.