Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Reena, Thank you for taking the time to share your feedback. We are glad you found our location convenient, especially its proximity to the Energy Corridor. However, we are sorry for not meeting your expectations with the property. We strive to provide a comfortable and hassle-free experience for our guests. Your input is valuable, and we’ll continue to work on enhancing our offerings to better meet expectations. We appreciate your stay and hope to welcome you back on your next visit to the area!Sincerely,Hotel Manageme... read more

Business response:

Dear Danielle, It is always a pleasure to read from our guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your time here and found the hotel and services spotless. Your words will keep the entire team motivated. We appreciate your kind review and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Erika, Thank you for choosing us. We are glad you had a pleasant stay and appreciated the comforts of the bed. However, we are sorry for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management