Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Esa,We’re glad you appreciated our convenient location. We understand the importance of a well-maintained environment and apologize if certain aspects of the property did not meet your expectations. Your feedback is valuable, and we’ll address any necessary maintenance to ensure a more comfortable experience for our guests. Thank you for sharing your thoughts. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Michael,Thank you for such a generous review of Extended Stay America. We're thrilled you had a peaceful stay and enjoyed a restful night. It's always wonderful to know that our staff made you feel welcome. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Christy,Thank you for the fantastic review of Extended Stay America. We're glad you found the location convenient, with easy access to nearby attractions and dining options. It's always great to hear that our guests enjoyed a peaceful stay. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management