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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't like it because they sell drugs and my husband doesn't do drugs and he was forced by force, they took his cell phone from his hand by men who are there in the hotel renting and are selling drugs where they force you to buy it where there are no cameras to see what It happened because the hotel says they are damaged. The police arrived and did nothing. It is not safe to stay in that hotel. I do not recommend it.
Business response:
Dear Yurany, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Hotel Management
Bad service
Business response:
Dear Francisco, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence ... read more
We arrived and the first impression set the tone for our entire hour visit. The property isn't well maintained and there were people loitering the outside parking area and front area. This made it very uncomfortable for both my young daughter and myself. We waited in line and when it was finally our turn the man at the counter went on and on about why the wait was so long. Apparently the night shift didn't do their part and people were checking into dirty rooms and rooms that were still occupied. I provided him with my DL an... read more
Business response:
Crystal, thank you for your recent visit to our hotel. We appreciate you taking the time to write a review. We sympathize with the frustration you felt as we were not able to accommodate you. This inconvenience in no way excuses the way our associates handled this situation. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality that you should have received; we wish you all the best with your tra... read more
If you have options, dont choose this place The desk worker was very friendly. However the first problem was that to get into the room, you had to spend 10 minutes trying to open the door because the card reader wasnt working. Once inside the room looked ok at first glance. I sat at the desk to eat and read before bed and it all seemed fine. Then when i went to get in the bed, two spiders came out from the bedding. Gross but i killed them and was going to overlook it. Then i pulled back the sheets and found the sheets were d... read more
Business response:
Thank you for evaluating your stay. Please accept our sincere apologies for the unpleasant stay you had while you were here and the cleanliness issues you encountered in your suite. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Additionally, we are sorry for the issue you had with the card reader upon arrival. We will share your concern with the appropriate individuals to take the necessary actions. Plea... read more
Lady that checked us in was nice. 1st room wasn’t clean. Was able to get another room pretty quick. Did see a few roaches in the room. My vehicle got the catalytic converter stolen off of it. When I spoke with the lady that checked me out she didn’t care as if happens regularly.
Business response:
Thank you for your candid evaluation. The security and safety of our guests and their belongings are of utmost importance, and it is concerning for us to read your comments about the theft on our property. All reports of missing items are taken very seriously, and steps are taken to investigate all claims, big or small. Our hope is to resolve this situation quickly and follow up with you directly. We are also extremely sorry for our associate's behavior. We will address this with our team and take the necessary actions to el... read more
It was
Business response:
Alma, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.