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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had Roaches!
Business response:
Islam, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I thought the hotel was nice until I got to the floor I was on the second floor and It smelled like cigarette smoke I got in the room and the table and the chair was dirty I had to clean it myself the staff was amazing they were nice and friendly but on my last day when I got ready to leave I saw two roaches in my room which was very disgusting so I would not recommend staying at this hotel
Business response:
Sheila, thank you for your honest evaluation. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
This hotel is a BAD…. This is a upgrade homeless shelter … musty smells … loud floors … check my youtube page at fettimotivates for full video review
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Room was very dirty, furniture with stains and broken, the building needs urgent renovation, rude staff, smelly room and hallways.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
No room available when I arrived. I had to switch hotels. They are reserving more rooms than they can clean. I was a late arrival so I didn’t get one even though I prepaid and booked 4 hours before my stay
Business response:
Jimmy, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible I left a personal hand written complaint with Helen the front office manager and explained in great detail on the handwritten note everything that was wrong. Helen assured me that she would contact me on my cell to confirm that my card on file would be refunded for the inconvenience; however, I have not heard back from Helen regarding my full refund. I can be reached at 713-828-4884 or 832-425-4116 to discuss further. Thanks Connie De Los Santos.
Business response:
Connie, thank you for showing us your concern. We are sorry for not meeting your expectations and for any inconvenience that made for a negative experience. Please allow us some time while we review your comments with this particular individual in an effort to resolve your concerns to your satisfaction. We appreciate your patience and hope to serve you whenever you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.