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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsure The place was being worked on, room next to us was being treated for mold. Makes you weary of your room. No plastic cups for the bathroom, I had to go ask for them. As an extended stay not even a coffee pot was in the room. Just didn't feel comfortable there overall
Business response:
Veronica, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Sexually harassed physically assaulted district manager did nothing
Business response:
Jessica, we appreciate the time you spent to share your feedback and for letting us know about your experience. We are truly sorry to read your concerns and comments about the incident you mentioned. We take matters like these very seriously as the safety of our guests is our prime concern and assure you to look into it. Thank you for being our guest. Sincerely, Hotel Management
This location and property is up to standard from this hotel chain. The receptionist was very rude and unfriendly. He had an earplug on and keeps screaming at me during check in because he could not hear me. Room was dirty and old. No hangers, utensils, supplies to use even though it's a full kitchen room. Closet shelf is fallen apart without closet door. The is this creepy old guy in a wheelchair that hang around the stairway, there are soiled toilets in the stairway. Included breaksfast was no more than a instant oakmeal b... read more
Business response:
Chanh, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments on the maintenance issues you encountered with our engineering team and make sure the problems are resolved immediately. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerel... read more
EL ESTABLECIMIENTO NO RESPETÓ LA RESERVA CON EXPEDIA. AL LLEGAR, LA PERSONA EN EL MOSTRADOR DIJO QUE NO TENÍA NINGUNA RESERVA TODA VEZ QUE SE LE MOSTRÓ EL DOCUMENTO IMPRESO. DIJO QUE LA RESERVA ESTABA EN ESPAÑOL Y QUE NO ENTENDÍA. QUE NO TENÍA HABITACIONES DISPONIBLES EXCEPTO UNA DE 100 USD POR NOCHE Y QUE NO NOS LA IBA A ASIGNAR. NO TUVO NINGÚNA DISPOSICIÓN DE AYUDAR Y POR EL CONTRARIO, SE NEGÓ A PRESTAR CUALQUIER TIPO DE APOYO.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It's in an odd location off the freeway behind some other buildings and next door to a funeral home. Only the funeral home looks like it has been there longer than the hotel and the new apartments nearby. I generally reclean hotel rooms upon arrival. This one really needed it! The refrigerator was visibly dirty inside and out plus had a large dent in it. There were still items inside from the last guest(s). I was going to use the drawers but after cleaning a fairly thick layer of dust off what I would assume are commonly tou... read more
Business response:
Thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Never again When arrived, the room appears to be clean. The hotel itself had a bad odor, which intensified when I got to the room. I cleaned the room with bleach, that didn’t help. The toilet didn’t flush and the sink wouldn’t drain......
Business response:
Meoshea, thank you for your honest evaluation. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It’s a hotel?
Business response:
Thank you for allowing us to host you. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies and allow us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.