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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unpleased Rude , intrusive and broken off door handles
Business response:
Mandi, thank you for selecting us. We not only offer our apologies for the behavior of one of our associates but also the maintenance issue. We have shared your feedback with the teams involved to ensure we deliver excellent service to our guests. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
The hotel people were nice and all but my stay there was horrible. I came by myself to stay here for a week and each night some random guy kept knocking so loud on my door and wouldn’t leave for like 30 mins. I called for security and they didn’t didn’t find him. I could barely sleep. I didn’t enjoy my stay. I was on high alert even just walking though these halls because this man saw me and I never saw him . But how the heck did you know where I was at. Ugh I hated it.
Business response:
Thank you for being our guest. The security and safety of our guests are of utmost importance to us, and it was extremely distressing for us to know you were frightened by an individual on our property. Comments such as yours are taken very seriously, and they have been discussed with the appropriate team to investigate this situation. We are very sorry that this happened during your stay and hope to have an opportunity to restore your confidence in us. Sincerely, Hotel Management
Disappointed Dirty towels no staff or security at night very unsafe
Business response:
Thank you for being our guest. We are for the cleanliness oversight you encountered while you were here. Your feedback has been discussed with our housekeeping staff to be more diligent with their efforts moving forward. We also regret you did not felt safe during your stay with us. Please be assured that these issues are taken very seriously, and we have shared your comments with our team in order to take corrective steps. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Ho... read more
I will never stay at this property again & I’m gonna to advise others not to as well.
Business response:
Chrissy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I got there to check in the front desk lady was very rude. They didn't even have the Room that I have booked and paid for should they give me aDifferent Room it Smelt very badd she told me she couldn't give me another Room which sucked me and my partner could not sleep in the same bed because to pay for that small when I booked a paid for a Queen size bed that I did not get very ridiculous no refund knnoothing
Business response:
Thank you for your feedback. We apologize for the reservation issue you had and the inconvenience you had due to it. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.