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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
terrible experience When we first got there to the hotel they didn’t even have the room that I paid for and said that I needed to pay again because the reservation didn’t go thru so I was charged twice and still didn’t get the room I requested. I didn’t get to sleep at all cause I was uncomfortable from sleeping on a small couch which had stains all over it and it was just nasty and disgusting in the room. I went to the front desk to ask for a blanket and no one was even there to help me so I was cold and uncomfortable the e... read more
Business response:
Keenen, thank you for being our guest. We are sorry for the reservation issue you encountered and apologize for the cleanliness problem you faced. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. Please give us another chance so we can make it up to you. Sincerely, Hotel Managemen... read more
Terrible customer service, the room was disgusting, did not have a room I reserve.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We also apologize for the cleanliness and service issue you experienced. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will reconsider staying with us again. Sincerely, Hotel Management
Rooms looked raggedy & they were small. Bathroom wasn’t clean, someone urinated in our bathroom & didn’t flush. Overall gross
Business response:
Thank you for the feedback. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Do NOT STAY HERE The old overnight lady had me mistaken for another lady. I just had a major medical treatment, and her 1st words to me were "hung over"? After informing her that I dont drink & I'm actually a drug counselor, she went on to talk bad about the lady on the 3rd floor, who happens to be a drunk. The front desk attendant was also very involved with her comments. I was there for 2 days and the way that old lady and the rest of the staff treated me was horrible. Rude looks, the old lady basically told me I looked ba... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.