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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
4 roaches and multiple bugs, scary place, should get shut down
Business response:
Fred, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room smell like cigarettes. The holes would sm The room smell like cigarettes. The halls would smell like cigarettes and weed. The fire detector was disconnected. I will not stay there.
Business response:
Dear Karina, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Keep it moving horrible place... This place was horrible. No dishes/pans, no ironing board, no phone in the room, lie about different room available, children running, stumping late nights, room smells funky, stove one eye worked, no extra tissue in bathroom..,,Desk clerk lie about calling another room when there is no phone in the rooms... Everthing was no!
Business response:
Thank you for choosing us. We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Run! Horrible! Smells weird in hallway and in the room. Trash on the floors. My tv didn't have a power cord and they would not help.
Business response:
Imoh, thank you for your review of our hotel. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to prevent these problems from happening again. Also, our maintenance team is rectifying the issues you mentioned. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The on-site laundry room is closed and ALL of the washers and dryers are broken. My toilet was broken for a week before someone came to check on it, only one burner on the stove worked, cable doesn’t work only 10 channels worked. Staff was nasty and rude
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to fix the problems you mentioned. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
It was a terrible experience. The heat was not working at the first room to which I was assigned, so I had to move to another room. There was a pubic hair in the bath tub, and more hair between the tub and the floor. The tub was very slippery and I fell. There was a layer of dust on the TV and its stand. The Kleenex provided were felt like sandpaper. There was only one tiny soap in the bathroom. The fire alarm censor was covered with a plastic bag, making it useless, and a Fire Dept. violation.
Business response:
Dear Aleni, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cable didn’t work WiFi kept going out and one of the stove burners don’t work
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your room. We have notified our Engineering team, and they are fixing the problem. Again, we are terribly sorry for this, and we look forward to having you back with us in the future. Sincerely, Hotel Management
Dårligere enn forventet De gjorde ikke rent så ofte som de skulle. Trekk-ut-sofaen var vond å sove på. Det luktet røyk i rommet når vi kom, selv om det var et røykfritt hotell. Det luktet også rart andre steder på hotellet. Det stod at det skulle være fullt ut møblert kjøkken, men det var helt tomt og vi fikk ikke toaster før det hadde gått en uke. Når vi skulle vaske klær var det ingen av vaskemaskinenene som virket, noe som medførte at vi.måtte kjøpe inn en del nytt tøy. Generelt var det et slitent hotell.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.