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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel experience ever!. Room was smelly, and items were oily and sticky, discussting!. Room did not have any shampoo or soap or other bathroom items, towels were dirty. It had a refrigerator and cook top but no plates or cooking pots Hotel advertised, free breakfast, came down and I only found coffee, nothing was on the table. I asked the front lady what happened the shampoo, soap, and the free breakfast she said and I quote "Manager has the made the order last Friday for these items, we should have this Monday" wh... read more
Business response:
Hazem, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I was given 50% by hotel refund never came in My hotel room came with 2 beds one of which had a broken frame. I literally slept on the floor. The mananger at the hotel said to let you guys know so I can get 50% credit since they could not offer me new room or fix my bed and I did but you guys didn’t refund the money back
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hop... read more
Everything was dirty and smells
Business response:
Stanley, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
My car was parked in the parking lot. Waking up this morning. I found out my 2 side mirrors were broken. I’m not from here. I live in Minnesota so I don’t know why someone will do that to me. I drive a luxury car and it’s expensive to fix. Security here is useless
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. ... read more
This unfortunately was a very embarrassing experience for me, as I planned this trip to enjoy with my loved ones and the hotel was so horrendous, I actually had to spend extra money to book separate hotel rooms just to shower and enjoy a pool that wasn’t broken and dangerous. The money I was supposedly saving by bundling, ended up being wasted on Uber rides to other hotels and other rooms. I am sad to say the hotel really mucked up most the trip and it wasn’t even supposed to matter. Being from Hawaii, I didn’t know the repu... read more
Business response:
Rachel, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. We urge you to choose us aga... read more
I had booked a room with 2 double beds and we were given one with 1 double bed and 1 pull out couch. The couch was extremely uncomfortable to sleep in and had wires sticking out and poking the back. When I called the reception, she wasnt even apologetic and told me nothing else was available. The breakfast was a joke and they didnt even have milk. My baby has to go hungry
Business response:
Thank you for taking the time to write a review of your stay. We take guest feedback very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Please contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
The hotel itsself is nice however I was there for 2 nights with no clean sheets or towels even after I gave them the dirty ones. I asked for clean linen repeatedly and was told that the laundry person quit so nothing could be done about it.
Business response:
Thank you for sharing your review. Although you had a pleasant time, we apologize for not being able to deliver you a clean linen on your request and the inconvenience you had due to it. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
As soon as I drove up Around 9pm people where hanging out in the parking lot as if I was at a night club, cars in the parking lot on flat.
Business response:
Thank you for reviewing your stay. We truly regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.