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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Catarino, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not so good. TV was not working. No water cups
Business response:
Iqbal, thanks for being our guest. We apologize for not meeting your expectations for a perfect stay. Your feedback regarding the television set is shared with the maintenance team to check and do the necessary repairs. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bad, bad, bad Looked ok from the outside but found hair on my pillow and looooong black hais in the shower. No washcloths and dish towel looked beyond forelorn. NO BREAKFAST, GRAB N GO or otherwise. Many people complaining about that and NO restaurants within easy walking distance.No management to deal with situations.
Business response:
Angel, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Also, we are sorry that our location wasn’t much appealing to you. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Sincerely, Hotel Management
Eww This was one of the grosses places I've stayed at. I checked in, went to the car, came back sat my things in the room and left until about 2 am. When I came in and turned the lights on I see roaches scattering everywhere. It was the grosses things ever. I started to throw up. I started killing them with my shoes. I had to shake my things out and sleep with the lights on.
Business response:
Trelonza, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Mold Had mold in the area had to leave a few times ...I felt sick
Business response:
Anthony, thanks for the feedback. We apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Needed extra blankets and sheets because my children slept on the pull out couch and they never had any clean sheets or blankets. The pull out couch was extremely dirty. They didn’t have any cookware in the room. Didn’t receive any clean towels the second day I stayed there. There was only one roll of toilet paper in the room. The floor and tub was dirty. I’ll never stay there again
Business response:
Marjorita, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Towels and linens may be exchanged at the front desk anytime and complimentary. Your feedback for cleaning has been discussed with the housekeeping team to review ... read more
Didn’t like the hotel. The towels and blanket were dirty and when we asked to change it , they said that come in the morning and it will get change. They should change it whenever customer needs instead of asking telling customer to use it for a night and get it changed in the morning. The bathroom door lock was also not working .
Business response:
Thanks for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Comforter was filthy upon arrival.. was not given another until the next day. Bed bugs present
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
As we arrived we were given a room that was cigarette smell infested. We asked to be moved and we were given another room, however, even if the room did not smell like cigarette it was terrible. The sofa bed was disgusting. I checked out the following morning.
Business response:
Thank you for being our guest. We sincerely apologize for the problems you experienced with the sofa bed and the cleanliness issue you encountered in your previous room while you were here. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.