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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Felt short of expectations First off our tv did not have a working remote (equals no tv) staff tried to relocate us to different room and key did not work. At this point staff gave up and moved us back into same room with no tv! We ended up staying for 4 days in a room without tv access... which we made no big deal about... every morning staff was up knocking on doors around 10 AM- 10:30 AM reminding us of check out time... which I felt was very up tight of them when we had to be understanding about a non working tv which is... read more
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our service. We have shared your comments with our team so that corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. We look forward to welcoming you back soon! Sinc... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The hotel condition was very poor. In general, very dirty. Room with bad smell. Cabinets missing parts as well as the Microwave. It was a cheap rate, but still, there are better places to stay for a little bit more. The elevators didn't work. The alarm system went on aprox 2:00 am. Nobody answered in the front desk to let me know if there was a real emergency. Guest staying with big dogs. I never expected it was going to be such a bad experience. For that reason, I left earlier. It has been the worst experience in that hotel... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I'm not happy being in this hotel for the first time!!! I checked in since Sunday 18th November, 2018. I'm in the fourth day running and my room 231 has not been cleaned even once. I made enquiry and was told by Patricia, a front desk staff that the hotel policy allows housekeeping only once a week. No phone set in my room and when I complained, one was brought that has never worked! I regret my stay in this Extended Stay America in Houston. I have stayed in Red Roof hotel not far away from here in April this year with excel... read more
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Customer service was poor and unprofessional. We reserved a room online and got a call 1 hour before check in. The call was to inform me the room or any room was not available. I will never use this location
awful place not even soap and shampoo checjed out inmediately
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided toiletries and other in-room amenities. All these items are available at front desk. If we did not communicate... read more
Business response:
Lisa, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.