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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room had a non-functional tv and phone. Second room had a foul odor.
Business response:
Thank you for sharing your experience. We are sorry for the issues you experienced in both of your rooms and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping and maintenance team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Save yourself the hassle Booked a one bedroom queen (available according to their status on hotels.com). Arrived at night and waited at the front door bc it was locked and another guest was also waiting outside for the lobby entrance door to be unlocked in order to check in; front desk worker was terribly rude, she did not want to help AT ALL. Proceeded to raise her voice: that we needed to solve the issue with hotels.com bc they had no queen one bedroom available. SO RUDE. I’ve always seen bad reviews on websites and never ... read more
Business response:
Ashley, thank you for reviewing our hotel. We are extremely concerned with this behavior, and we apologize for the disrespect. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this visit. Sincerely, Hotel Management
Disappointed NO breakfast, room was filthy, horrible odor throughout the entire hotel (smelt like mildew, cigarettes and dog pee). Pool was closed, one of the elevators was out of odor and also the cable had no signal on some channels. Positive, staff was friendly, just the hotel was a disaster.
Business response:
Jasmine, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams, and we're working with them in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Room smelt of sewage, pool was closed as per Houston Health Department. I’d go somewhere else if I was in the area again.
Business response:
Sam, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible The AC wasn't working and the room stinked badly.
Business response:
Daniel, thank you for being our guest. We are sorry for the difficulties you had in your room and that bad odor compromised your stay. Our Maintenance team is checking the HVAC unit in your room and making the necessary repairs. Also, we have asked our Housekeeping team to make sure your suite receives a deep clean to remove the smell. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Something went wrong w online payment this happens every time i book a room here and i book rooms often its embarrassing and frustrating ive had enough i cant seem to ever come and jus relax theres always is an issue w my payment i jus want a peaceful relaxing stay one time and not worry about anything
Business response:
Hollie, thank you for being our guest once again. We are sorry for the inconvenience you faced while making a reservation through a third-party website. Please reach out to our front desk so we can assist you further. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Cabinet is falling apart. Room is dirty.
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No es recomendable Del desayuno "continental" no hubo nada, solo cafe y unos panes, las habitaciones muy sucias, sin caja de seguridad, no es lo que esperabamos. Wifi lento, el otro lo cobran aparte...
Business response:
Maria, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Please be assured that we have discussed your feedback with the appropriate teams in order to improve our service and facilities. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.