This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly & Dirty The room was smelly. It was like someone had just finished cooking in the room. The pillows on the bed were mildewed and flat. This is also the first hotel that I've stayed where you have an ironing board and no iron. Overall, I would not stay at this hotel chain again.
Business response:
Bobby, thank you for staying at our hotel. We are sorry for the odor issue you had in your room and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more diligent with their efforts so that our future guests never experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible. I reserved room for my family reunion. 1. Mr.Patel hotel owner gave my family hard time to change reservation and credit card in there name. 2 .Went to hotel talk with Valerie front desk clerk to make sure all name and credit card change in right name.(everything fine) It wasn't. 3. They exists on my family couldn't stay over.big mess
Business response:
Please accept our sincere apologies for the reservation and the service issues you encountered while here. We’re investigating what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Room sucked, shower was dirty, sheets were clean, they only let us have 2 towels and didn't have anymore to give us.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bad smell in lobby and rooms. Dirty sheets and pillows.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It is not clean this is not a place for the family they no clean your room every day you have to pay for that
Business response:
Cisco, we are disappointed to see that you were unhappy with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The elevator was broken which seems to be a common theme with this place. The carpet was torn and stained. The so called WiFi hardly worked. The bed itself was hard as a rock, as well as the pillows. The sheets were also stained and/or torn. I had to switch rooms because in the first room the window didn’t seal properly and you could hear every car on the freeway. The only thing that was actually acceptable was the pleasant staff. I would advise staying elsewhere.
Business response:
Thank you for the review of our hotel. We apologize for the difficulties you encountered and for the inconvenience you had due to the issues. Please be assured that we have shared your feedback with the concerned team, and we're working with them to rectify the problems as soon as possible. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Elevator not working. A/C unit isnt strong enough to cool (option#2 studio plus, dbl beds, stove, fridge, sink, sofa) room at night. TV is smaller than usual and you have to move the entire dresser to swivl it to face the bed. Parking slots are too close together. They do have good lighting and security and camera, makes me wonder if this is bad area.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Sincerely, Hotel Management
Business response:
We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Wendy, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.